Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionDiscover a career that is challenging, impactful, and mission-critical. Join our team as an Admin Assistant IV and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.
HOW A SUPPORT GENERALIST WILL MAKE AN IMPACT:
Working in a discreet environment handling sensitive and personal information daily
Completing transactional duties with special attention to detail, being organized, and multi-tasking
Interacting with our ongoing POC customers, team members/Leads, and employees via phone, Skype or email
Handling and receiving incoming and outgoing correspondence
As a Support Generalist, your day-to-day responsibilities will include:
Provide support expertise to customers across the enterprise to satisfy moderately- complex to complex specialized customer requirements in all areas of support
Must build and maintain relationships with counterparts, colleagues, and internal/external commercial service providers, and other government agencies
Provide assistance and instruction to customers on matters related to the area of assignment as well as processes that are cross-functional disciplines
Resolve complex problems with creative application of standard procedures and leverage other resources as necessary to satisfy customer requirements
Wor from established SOP's as well as with contract and staff team members to critically think through solutions for non-routine cases or issues
Process various forms and authorization memos in support of dynamic requiermnts for customers
Analyze and manage large volumes of data to identify trends and make recommendations on processes
Develop and provide subject matter expertise in assigned support disciplines
WHAT YOU'LL NEED TO SUCCEED:
The position requires an active TS/SCI with Polygraph security clearance
HS Diploma and 4 years of relevant experience or equivalent combination of education and experience, preferred that at least 2 of the 4 years experience with supporting the cus
Proficient Word, Excel, Outlook, PowerPoint
Able to perform duties with minimal supervision and some team interaction
This position is on customer site
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
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