Description We are offering an exciting opportunity for a Support Manager in the heart of New York. This role is centered within a dynamic industry and requires a detail-oriented individual who will be managing client accounts, coordinating team efforts, and ensuring efficient ticket management. The ideal candidate will also play a key role in hiring, onboarding, and development processes, as well as technology management within the company. Key Responsibilities: • Ensuring the satisfaction of key clients through proactive management and identifying opportunities for growth. • Collaborating with the team to prepare projects and proposals in response to significant changes in a client's technology stack. • Responsible for effectively resolving client concerns and escalations stemming from service tickets. • Analyzing ticket reports to identify patterns and areas of focus for improving efficiency and discovering sales opportunities. • Coordinating with colleagues to provide client support, ensuring tickets are handled properly and responses are within contractual SLA requirements. • Identifying root causes of issues, conducting proactive work to reduce recurring tickets and improve overall service. • Managing team efforts in regards to any substantive changes required in client workflow processes to maintain company standards. • Participating in the hiring and onboarding process, facilitating monthly development meetings with direct reports, and identifying development opportunities for team members. • Working closely with the Security and Technology teams to configure, install and maintain clients’ front-end and back-end infrastructure systems, including servers, networks, cloud systems, security systems and workstations. • Identifying opportunities for the improvement of internal tools and services in consultation with the Director of Support. • Empowering team members to develop comprehensive knowledge of their clients, including technical profiles, personalities, and workflow requirements. Requirements • Applicants must have a minimum of 3 years' experience in a similar role. • Proficiency in Windows Server is essential for this role. • Knowledge and experience in Cisco Networking is required. • Familiarity with Google Workspace is a key requirement. • Candidates must have practical experience with Office 365. • Proficiency in using Intune is a must. • Experience in Mobile Device Management is crucial. • Applicants should have practical knowledge of VMware. • Candidates must possess experience in Hyper-V. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .