Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position, Support Services Specialist NJ-0342-02, is to provide support and services for the Hill AFB Postal and Official Mail Distribution Center. Responsibilities Assist Supervisory Support Services Specialist in response to notification of system degradations, outages, and/or program changes within 1 hour of Support Services Specialist reporting of the issue. Provide assistance and support for accurate processing and dispatch of all classes of incoming and outgoing mail within Domestic Mail Manual (DMM) timeframes. Assist the Supervisory Services Specialist with training and development of Official Mail Center personnel in accordance with Official Mail Manual and AFI regulations. Represent the Official Mail Center (OMC) operation and maintain a positive working relationship with internal and external customers, OMC personnel, MAJCOM/HHQ leadership, base organizations and community partners. Track and report metrics monthly. Requirements Conditions of Employment Qualifications Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, General Administrative, Clerical, and Office Services Positions, to include the Individual Occupational Requirements (IOR) for the GS-0342, Support Services Administration Series. BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below for the GS-0342, Support Services Administration series. GENERAL EXPERIENCE: Applicants must have at least 1 year (52 weeks) of general experience at the next lower broadband NJ-1, equivalent to the next lower grade GS-4 or equivalent in other pay systems. General experience is described as: assisting with the planning, organizing, and controlling work involving diverse activities; Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. OR EDUCATION: Successfully completed a full 4-year course of study leading to a bachelor's degree with the major study being - physical education NOTE: You must submit a copy of your transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: Equivalent combinations of successfully completed post high school education and experience directly related to the work of the position as outlined above that meets the requirements of the position. NOTE: You must submit a copy of your transcripts. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Thorough knowledge of postal operations, federal statutes and laws, governing mail management regulations, and other information management disciplines at widely separated on-base and off-base locations. Ability to communicate effectively, both orally and in writing. Skill and diplomacy in dealing with professional civic, civil service, and military personnel superior in grade and/or position. Ability to adapt to various leadership styles to a variety of situations; ability to plan budgets; ability to to provide professional, high quality customer services; and ability to provide high standards of honesty, integrity, trust, openness, and respect for individual by applying these values to daily behavior. Knowledge of US Privacy Act and Freedom of Information Act laws and directives. Thorough knowledge of the US Postal Service automations program; assigning street addresses and street names to all base facilities in accordance with local planning and land use control agencies. Thorough knowledge of commercial mailing machines, ancillary equipment, automated mail processing systems and electronic records management systems. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Hill Air Force Base provides worldwide engineering and logistics management for the F-16 Fighting Falcon, A-10 Thunderbolt II, and the Minuteman III ICBM, and performs depot maintenance of the F-16, A-10, and C-130 Hercules aircraft. The base is located between Ogden and Salt Lake City. The area is known for year-round activities, including skiing, hiking, boating, extreme sports, fishing and hunting, with four distinct seasons, low humidity and moderate snow fall in the valley. This is an acquisition demonstration project position NJ-2 equivalent to a GS-05 to GS-08. AcqDemo Expanded Probationary Period for Supervisors and Managers: An additional supervisory probationary period of one year may be required when an employee is officially assigned to a different supervisory position. Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants determined well qualified and selected, will be placed at the full performance level. You must include a completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.