Summary Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a Support Services Supervisor. You can make a difference in the West by assisting in meeting increasing water demands while protecting the environment. Duty Location: Shasta, California Responsibilities The position is responsible for ensuring the overall management and supervision of day-to-day administrative support activities and Area Office training requirements. Maintains oversight over a variety of support services functions of an area office. Correspondence, developing and maintaining correspondence management processes, including development and use of specific (or form) paragraphs or letters, correspondence style and format guides and manuals, action officer or suspense controls, and similar matters. Monitors the work of subordinates responding to public FOIA requests, works with NCAO managers to compile and retrieve data, emails, and documents for the request. Serves as first line Supervisor of the Administrative Division's Office Services team, which includes the functions of training, timekeeping, mail, filing, Freedom Of Information Act (FOIA), a USAccess Center, and all administrative assistance for the Area Office. Provides guidance, plans work to be accomplished; sets and adjusts priorities; and prepares schedules for completion of work. Responsible for the development, coordination, implementation, administration, and evaluation of the NCAO Training Program. Assumes primary responsibility for planning, developing, directing, and conducting the NCAO training programs such Safety, physicals, firearms training, mandatory occupational training that provides for the skills mastery and career advancement of approximately 200 employees and managers. Oversees the NCAO Apprentices which may manage up to a total of 6 apprentices for the electrical, communication and instrumentation mechanic, maintenance, plant mechanic and operations divisions. Requirements Conditions of Employment You must be a U.S. Citizen or U.S. National. You must be suitable for federal employment, determined by a background investigation. You must submit a resume and supporting documentation (see Required Documents). You must submit eligibility documents for veterans' consideration (see Required Documents). You must meet any minimum education and/or experience requirements (see Qualifications). You must submit transcript(s) to verify education requirements (see Qualifications/Education). Who May Apply: 30% or More Disabled Veterans Bureau of Reclamation Employees (Competitive) Bureau of Reclamation Employees (Non-Competitive) Career Transition Assistance Plan (CTAP) Department of the Interior Employees (Competitive) Department of the Interior Employees (Non-Competitive) Federal Employees (Competitive Transfer) Federal Employees (Non-Competitive Transfer) Former Federal Employees (Competitive Reinstatement) Former Federal Employees (Non-Competitive Reinstatement) Individuals with Disabilities (Schedule A) Interagency Career Transition Assistance Plan (ICTAP) Land Management Workforce Flexibility Act (LMWFA) Military Spouses Miscellaneous Appointing Authorities Pathways Program - Conversion Eligible Peace Corps & AmeriCorps VISTA Volunteers Public Lands Corps (PLC) Hiring Authority Special Hiring Authorities Veterans Employment Opportunities Act (VEOA) Veterans Recruitment Authority (VRA) Qualifications In order to be rated as qualified for this position, the HR Office must be able to determine that you meet the education and/or specialized experience requirement - this information must be clearly supported in the resume. To qualify at the GS-09, you must possess one year of specialized experience equivalent in difficulty and complexity to at least the GS-07 level in federal service having demonstrated experience but not limited to: normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. OR Education: Successfully completed two full academic years of graduate-level education or a Master's degree in a field of major study - public administration, business administration, industrial engineering, industrial management or other administrative or management field related to the position which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as, public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. For some positions in this series graduate education may not provide the knowledge and skills. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination and specialized experience as described in A, but less than one year; and I have some graduate education as described in B, but less than the required one year. I have computed the percentage of the requirements that I meet, and the total is at least 100% (To compute the percentage, divide your total months of qualifying experience by 12. Then, divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.). (Note: You must attach a copy of your transcripts.) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-In-Grade: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower-grade, with few exceptions outlined in 5 CFR 300.603(b). You must meet all Eligibility and Qualification requirements, including time-in-grade restrictions and any selective placement factors if applicable, by 12/24/2024. Education This vacancy announcement allows substituting education for experience at the GS-09 grade level. You must submit a copy of college transcript(s) (unofficial copy is acceptable) to support claimed education if substituting education for experience. Transcripts must include the name of the college or university and date the degree was conferred. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. You will be required to provide official college transcripts to verify educational qualifications, if selected. An official transcript must be sent directly from the University's Registrar's office and must be provided from the institution awarding the degree. Academic transcripts certified by notary publics are NOT official. Official transcripts must be submitted prior to reporting to work as a condition of employment. Failure to submit official transcripts may be grounds for dismissal or rescission of the job offer. Accreditation: Only education from an accredited college or university recognized by the Department of Education is acceptable to meet education requirements or to substitute for experience, if applicable. For additional info, refer to the Office of Personnel Management and U.S. Department of Education. Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For additional info, refer to the U.S. Network for Education Information. Additional Information You may be required to serve an initial probationary period. Current, permanent Federal employees who are selected from this announcement may be required to serve a probationary period. You may be required to serve an initial supervisory probation period. Reclamation has determined that the duties of this position are suitable for telework and you MAY BE allowed to telework with supervisory approval. If otherwise eligible and qualified, you MAY BE offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information, visit: Recruitment Incentive or Relocation Incentive. Permanent Change of Station (PCS) expenses are authorized with the exception of the Guaranteed Home Sale Provision or first-post-of-duty relocation expenses are authorized, as applicable. The Tax Cuts and Jobs Act (TCJA), signed into law December 2017, suspends the moving expense deduction and the exclusion from income of qualified employer reimbursements of moving expenses that was allowed under previous tax laws. Employer reimbursements for moving costs are now generally taxed at the same rate as ordinary income. If otherwise eligible and qualified, you MAY BE offered a Student Loan Repayment Benefit (SLRB). The decision to offer an SLRB will be made on a case-by-case basis and is neither promised nor guaranteed. For information, visit: SLRB Program. If otherwise eligible and qualified, you MAY request consideration for a Superior Qualifications Appointment. For information, visit: OPM Fact Sheet. Related non-Federal experience or related experience as retired members of the uniformed services MAY BE credited towards computing entitlement to leave accrual, at managerial discretion, providing that experience meets certain criteria. This provision allows new employees to earn annual leave at a higher rate than would otherwise be allowed. (5 Code of Federal Regulations, 630). For information, visit: Creditable Service for Annual Leave DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including applicant rights and responsibilities, please visit https://www.e-verify.gov/ This position is designated as a LOW-RISK position. It requires a fully completed and favorably adjudicated SF85 Background Investigation (T1 or equivalent) that is current (within the last 5 years). This is a condition of employment. Male applicants born after December 31, 1959, must certify registration with the Selective Service System or that the applicant is exempt from having to do so under the Selective Service Law. Go to: https://www.sss.gov This is a non-bargaining unit position. Additional vacancies may be filled using this job announcement.