Job Description Summary
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.Additionally, you will enjoy:
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
Job Description
We are looking for a talented individual…
To join our team as a Support Specialist I! As a Support Specialist I for Integrated Customer Service you will be responsible for ensuring the Integrated Customer Service meet program deliverables by resolving customer inquiries during the first interaction and/or influencing customers via outbound campaigns. Key markers for success in this role will include a love for customer service and attention to detail.
Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this opportunity, you’re a great fit if you can…
Responsibilities:
Ensure safe work environmentLive the CLEAResult Culture CodeAnswer caller questions in a variety of channels utilizing scripts and your knowledge to resolve customer challengesIdentify customer needs and provide solutionsOutbound calls as needed including influencing customersAbility to cross promote other productsMaintain accurate records in a database including properly documenting customer interactionsConsistently meet Key Performance Indicators (KPIs)Contribute to process improvements in a team-based environmentOther responsibilities as required
Expectations:
In this exciting career opportunity, you will have…
Qualifications:
Ability to follow all safety requirements0-1 years in customer serviceDemonstrate resourceful and energetic approach with all interactionsExperience operating contact center phone softwareAccurate computer keyboard and data entry skillsExperience with Microsoft office applicationsExcellent listening, telephone, verbal and written communication skills are essentialPossess strong organizational skills with meticulous attention to detailResilient attitude and adaptive to changeAbility to work well in a fast-paced team environment and manage multiple tasks with continually changing prioritiesAbility to work flexible hours; split shifts are required on an as needed basis. Schedule may change with minimal notice. Must be willing to work evenings & SaturdaysBilingual English/Spanish a plus
Qualities:
EnergeticResourcefulResilientKindEmpathyPatience
Compensation Range
$16.00 - $24.00Currency
USDType
HourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Additional Job Description
Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.