Our Client, a Clinical company, is looking for a Support Specialist for their Remote location. Responsibilities: + Applies basic concepts, principles and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments + Interact with Customers via phone, email, or on-site troubleshooting to resolve technical issues and answer questions. + Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications. + Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices + Leverage critical thinking skills to assist in building solutions that enable global consistency and standardization and facilitate exceptional performance Requirements: + 0 – 2 years IT or clinical setting experience preferred + Proficient in Microsoft applications + Technical troubleshooting + Tier 0/1 application support + Some college or higher education preferred + Help desk level 1 + Application troubleshooting + Customer service oriented + Minimum Degree Required: Associate’s degree (Community College, MBO) Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.