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Support Specialist I is responsible for following established procedures and regulations to review, verify and process incoming insurance and/or tax-related documentation and update operating systems as required. Provide accurate and efficient service within area of responsibility by researching loan level requests, processing various loan-related tasks, and modifying policy information as required to meet productivity and quality requirements. Provide departmental support greeting customers and answering incoming calls.

Essential Duties and Responsibilities

Process insurance and/or tax related documentation by verifying data, entering changes, and updating operating systems to ensure accuracy and completeness of database information.Resolve information gaps by contacting carriers, agencies, cities, or counties as required to gather information and other missing data and update systems as needed.Answer inbound calls and research within loan database to extract required information and provide comprehensive, timely responses to inquiries and requests.Meet auditing requirements by accurately entering data and maintaining data integrity, to minimize risk and uphold internal standards, in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.Build mortgage servicing operations skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.Support Simmons Banks values in personal work behaviors, decision-making, contributions, and interpersonal interactions.Maintain proper documentation by scanning and indexing documents into appropriate operating system.Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ability to read and interpret documents such as insurance and tax billing, policies and procedures, general business correspondence and/or government regulationsCommunicate information in a clear, well-organized, and professional manner in one-on-one and small group situations, to customers, and other employees in the organizationExperience following established policies and procedures to complete processing tasks; experience working in the banking, insurance and/or tax industryFollow established guidelines to focus on details and complete tasks attentively and thoroughlyComplete high volume of data entry by quickly and accurately processing loan related updates, following processes and proceduresManage one’s own time to perform job functions quickly, efficiently with an emphasis on accuracyAdapt and be flexible in a complex changing environmentManage confidential information with sensitivity and maturityAbility to utilize effective research and investigative techniquesEffective verbal and written communication skills

Skills

Working knowledge of Microsoft Office programsData entry Jack Henry/AS400 – a plus

Education and/or Experience

High school diploma or general education degree (GED)1+ years of relevant experience

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.