We are united in our mission to make a positive impact on healthcare. Join Us! + South Florida Business Journal, Best Places to Work 2024 + Inc. 5000 Fastest-Growing Private Companies in America 2023 + Company of the Year | 2023 BIG Innovation Awards + Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards Who we are: We Are Modernizing Medicine (WAMM (https://www.youtube.com/watch?v=NspiqEzcgRQ&t=2s) )! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling (https://www.modmed.com/company/leadership/) , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed (https://www.modmed.com/company/) is hiring a driven Payment Support Specialist to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class Payment Support services to our expanding client base who use our Practice Management software, PM, and gPM. This is an exciting opportunity to work in collaboration with many different teams, e.g., risk management, implementation, sales, and software client support, to ensure the resolution of the customer’s issue within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: + Deliver an exceptional client experience by identifying and documenting client needs and issues; answering incoming inquiries, effectively applying problem-solving techniques, educating clients and following issues through to their successful resolution + Provide consistent, professional, and high-quality client support to our client base through all available Support channels + Follows established procedures to ensure client satisfaction and quality service delivery + Communicate and collaborate across teams and departments to help solve issues + Replicate and document issues for further escalation + Escalates cases to T2/3 teams as appropriate + Covers a rotating late shift based on team size and need Skills & Requirements: + Bachelor degree preferred + Demonstrated ability to create an exceptional client experience + 1+ years of Merchant CC processing support experience preferred + Knowledge of payment terminal troubleshooting preferred – preferably Verifone terminals + Basic knowledge of Windows and/or Apple platforms: Mac, iPad, iPhone/iPad iOS + Knowledge of the healthcare industry and medical terminology is preferred + Two-year experience providing software application support preferred + Strong analytical and troubleshooting skills + Technically savvy with an ability to easily learn new software + High motivation and attention to detail + Possess a real passion for innovative solutions within Healthcare IT + Professional verbal and written communication skills are required ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including: + Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, + 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. + Generous Paid Time Off and Paid Parental Leave programs, + Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, + Company-sponsored Business Resource & Special Interest Groups (https://www.modmed.com/company/social-responsibility/) that provide engaged and supportive communities within ModMed, + Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, + Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, + Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.