Job Summary: The Support Staff interacts with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. Duties/Responsibilities: + Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. + Ensures that appropriate actions are taken to resolve customers' problems and concerns. + Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. + Performs other related duties as assigned. Required Skills/Abilities: + Excellent communication skills including active listening. + Service-oriented and able to resolve customer grievances. + Proficient computer skills with the ability to learn new software. + Knowledge of, or ability to learn, product, service, or area of customer service specialization. Education and Experience: + High school diploma or equivalent. + Customer service experience required. + Some experience with the product or service to which the specialist will be assigned preferred.