Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.
With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.
The support staff supervisor is primarily responsible for the oversight of daily operational activities within the clinic and the staff teams working in the department. This includes the recruitment, training, and performance management of staff as well as daily operational performance and serving as a liaison with management and staff.
Responsibilities Participates in the recruitment process for new staff including the development and oversight of orientation.Conducts staff performance management activities which includes evaluating and providing feedback on performanceDevelops staff training and participates in training deliveryOversees the daily work of the support staff, assists staff in prioritizing workloads when necessary, and ensures appropriate, daily staff coverageEncourages and fosters an environment of continuous performance improvementsServes a primary escalation point for troubleshooting and resolving issues surfaced by front line staffMay assist in the onboarding of staff and/or providersCommunicates relevant information to both managers and frontline staff Oversees the development of policies and procedureMaintains a working knowledge of all support staff responsibilities and provides coverage as needed QualificationsRequired:
High school graduate or equivalentAt least three years of relevant experience with a proven track record of increasing responsibility; healthcare experience preferred.Ability to manage sensitive situations with discretionAbility to demonstrate sensitivity and empathy in an emotionally challenging environmentAbility to provide effective and timely feedback on staff performanceAbility to communicate verbally in person, on the phone, and in writing in a clear, concise and professional mannerAbility to apply active listening skillsAbility to work in a high pressure, deadline oriented, and complex health care environmentAbility to prioritize work assignments and adjust tasks as neededAbility to identify and triage issues appropriately. Ability to collect and analyze data for performance and service metricAbility to use a mouse, navigate computer programs, and use email in a business setting.Preferred:
Associate or Bachelor's degreeOne year of Fred Hutch PCC II experience highly preferredIf external to the organization, one year lead/supervisory experience in healthcare/medical setting preferredProfessional experience with Epic, with complex scheduling (multiple modalities) highly preferredProficient in utilizing an electronic medical record systemProficient in utilizing an electronic patient scheduling systemProficient in call distribution software (For Intake/Imaging Scheduling/Information technology only)Familiarity with medical terminology
A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.
The annual base salary range for this position is from $67,728.00 to $99,236.80 and pay offered will be based on experience and qualifications.
Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).
Our Commitment to Diversity We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700. Not ready to apply? Connect with us for general consideration.