System One is looking for a Level III/IV Helpdesk, Support Technician individual to work on site in Houston (specifically Brookshire, TX). This individual will support all helpdesk/sys admin duties: 2-5 YOE in similar role. Junior or Sys Admin level Understanding of Windows Be able to work fully onsite in Brookshire, TX Ready to start interviewing The Support Technician will be a vital link between our information technology capacity and our clients and end-users. Serve as first-tier support for technical assistance including desktop, laptop, and mobile devices. They must be customer-oriented and possess the patience to deal with difficult customers. Must be energetic and self-motivated.
ACTIVITIES/TASKS/SCOPE Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution to the problem based on the details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events, problems, and their resolutions in ticket logs Follow-up and update customers with resolution status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements in procedures Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance. Identify potential issues before they become problems, and proactively implement solutions. Engage with upper management regularly with reports on project status, activities, and achievements. Other duties as assigned
PERFORMANCE MEASURES Customer satisfaction. Yearly evaluation and comparison to set annual goals. Energy level, productivity, and competency.
COMPETENCIES Candidate must be highly organized and self-motivated. Driven. Experience with Windows Server; Windows 2008 to Windows Server 2022. Experience with and knowledge of Microsoft Active Directory. Experience with cloud computing. Experience in project management and attention to detail. Customer-oriented and cool-tempered Proven experience as a help desk technician or other customer support role Tech-savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Proficient in English Contributing to Team Success. Ability to appropriately manage workload (Time Management) Communication System One is looking for a Level III/IV Helpdesk candidate to work on site for a client in Houston (specifically Brookshire, TX).  This individual will support all helpdesk/sys admin duties: 2-5 YOE in similar role. Junior or Sys Admin level Understanding of Windows Be able to work fully onsite in Brookshire, TX Comp is very open $50-$70K and maybe higher for the right person. Ready to start interviewing The Support Technician will be a vital link between our information technology capacity and our clients and end-users. Serve as first-tier support for technical assistance including desktop, laptop, and mobile devices. They must be customer-oriented and possess the patience to deal with difficult customers. Must be energetic and self-motivated.
ACTIVITIES/TASKS/SCOPE Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution to the problem based on the details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events, problems, and their resolutions in ticket logs Follow-up and update customers with resolution status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements in procedures Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance. Identify potential issues before they become problems, and proactively implement solutions. Engage with upper management regularly with reports on project status, activities, and achievements. Other duties as assigned
PERFORMANCE MEASURES Customer satisfaction. Yearly evaluation and comparison to set annual goals. Energy level, productivity, and competency.
COMPETENCIES Candidate must be highly organized and self-motivated. Driven. Experience with Windows Server; Windows 2008 to Windows Server 2022. Experience with and knowledge of Microsoft Active Directory. Experience with cloud computing. Experience in project management and attention to detail. Customer-oriented and cool-tempered Proven experience as a help desk technician or other customer support role Tech-savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Proficient in English Contributing to Team Success. Ability to appropriately manage workload (Time Management) Communication

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.