Job Seekers, Please send resumes to resumes@hireitpeople.com Requisition DetailsRefreshed: Wednesday, August 15, 2012 3:37:50 PMRequirement ID 300408Title Support Technician Level 1Job Category Legacy Customer SupportLevel 1Location DOH: 825 N Capitol St NEAgency DOH
Support Technician Level 1 (300408) - Submissions Due 8/20/12Level of Request UrgentIncumbent Resource? No# of Openings 2CompleteDescriptionProvides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions,escalating issues, and tracking to completion.• Updating DOH IT inventory system with new computer/device information• installing system images on devices such as desktops, tablets, and laptops• Copying files from old devices being replaced onto new devices• Physical disconnecting old equipment and setting up new for operation to devices such as desktop computers,local printers, and fax machines.• Configuration and testing of IT equipment to ensure the devices are functioning.Requested Skill/Experience Required?
Amount ofExperience Expertise RatingExperience configuring and installing Windows based PCs, printers, and desktopassets Required 3 Years 3 - ExpertExperience setting up user profiles on desktops/laptops Required 3 Years 3 - ExpertExperience with drive mappings Required 3 Years 3 - ExpertFamiliar with iPads, androids tablets Required 1 Years 3 - ExpertImaging of desktops/laptops Required 3 Years 3 - ExpertXP, Windows 7 operating system experience Required 3 Years 3 - ExpertShort Description Provide PC support in upgrading Desktops and configuring tablets and laptops.