Support Technologist II 2025-00168 Print (https://www.governmentjobs.com/careers/wyoming/jobs/newprint/4802575) Apply  Support Technologist II 2025-00168 Salary $24.78 Hourly Location Cheyenne, WY Job Type Permanent Full-time Remote Employment Flexible/Hybrid Job Number 2025-00168 Department Wyoming Department of Enterprise Technology Services Division Enterprise Technology Services Opening Date 01/23/2025 Closing Date 2/28/2025 12:00 AM Mountain FLSA Non-Exempt Job Classification CTSS07 + Description + Benefits + Questions Description and Functions Open Until Filled GENERAL DESCRIPTION: The Security Operations Center (SOC) Analyst performs two core functions for the enterprise. The first is the day-to-day operations of the in-place security solutions while the second is the identification, investigation, and resolution of security anomalies, Indicators of Compromise (IOC), and Indicator of Attack (IOA) detected by those systems. Secondary tasks may include involvement in the implementation of new security solutions, participation in the creation and or maintenance of policies, standards, baselines, guidelines, and procedures as well as conducting vulnerability audits and assessments. The Security Analyst is expected to be fully aware of the enterprise’s security goals as established by its stated policies, procedures, and guidelines and to actively work towards upholding those goals. Human Resource Contact: Jennifer Erickson / 307-275-5114 / Jennifer.Erickson1@wyo.gov ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level. + Monitor all in-place security solutions for efficient and appropriate operations in additional to mitigating security anomalies, Indicators of Compromise (IOC), and Indicator of Attack (IOA). + Review logs and reports of all in-place devices, whether they be under direct control (i.e. security tools) or not (e.g. workstations, servers, network devices). Interpret the implications of that activity and devise plans for appropriate resolution. + Perform deployment, integration, and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically. + Maintain up-to-date baselines for the secure configuration and operations of all in-place devices, whether they be under direct control (i.e. security tools) or not (e.g. workstations, servers, network devices. Qualifications PREFERENCES: Preference may be given to those with experience in troubleshooting and supporting PC desktops and peripherals. Preference may be given to those with experience in excellent customer service skills. Preference may be given to candidates with experience in IT Help Desk Support or with experience in an IT Call Center. KNOWLEDGE: + Resolves call on first contact when able or assign tickets to higher level support when unable to resolve the issue. + Exceptional customer service skills including the ability to exercise good judgment and self-control, maintain a professional temperament during challenging interactions, and employ patience and empathy. + Works independently. + Ability to diagnose, manage, and communicate IT issues with appropriate internal and external customers and stakeholders to ensure quick and efficient resolution for customers. + Ability to identify and research technical issues beyond their skill set and apply them successfully to user issues. + Ability to identify technology at risk and notify senior technicians. + Manage user email and active directory accounts. + Keen attention to detail, a memory of patterns, and an interest in problem-solving. + Strong ability to effectively manage multiple tasks simultaneously. MINIMUM QUALIFICATIONS: Education: Bachelor's Degree (typically in Computer Technology) Experience: 0-1 year of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I OR Education & Experience Substitution: 3-4 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: + Typical office setting NOTES: + FLSA: Non-exempt + Successful candidate must pass a background check Supplemental Information Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure. URL: http://agency.governmentjobs.com/wyoming/default.cfm The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version. Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration. There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few! Click here (https://ai.wyo.gov/for-job-seekers) to learn more!