Who We Are

Fedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates and community engagement head on.

Our Vision

A world where people believe in themselves.

Our Mission

To improve people’s economic wellbeing.

Our Values

Kindness: Be KIND to each other, treat all those around you the way you would like to be treated.
Respect: Always be RESPECTFUL to each other, our customers, partners, stakeholders, and funders – we are dedicated to exceptional service.
Integrity: Act with INTEGRITY – always be open and honest in our dealings with all people and stakeholders.
Innovation: Be INNOVATIVE – always try to do things better, to look for new solutions that improve our services to customers

Your Role
Provide specialised supported employment to participants including those with learning disabilities, autism, mental health challenges and physical/sensory disabilities from economically inactive cohorts. 

You would manage a caseload of participants who have various support needs, to assist them in securing sustainable paid employment in line with their preferences. You will be providing person centred advice and guidance to participants, whilst building positive relationships with local employers to enable participants to move into suitable employment.

Location: Services are delivered in our Crewe & Macclesfield offices. There will be a requirement for you to split your time between these two offices. 

Salary: £28,550

Your Responsibilities

Managing a caseload of participants holding initial appointments and action plans to ensure appropriate and effective contractual activity is undertaken by all participants according to their level of job readiness Identifying, structuring and recommending vacancy and training solutions, working in close consultation with your team to meet the specific needs of participants and employers Developing relationships and networks with key stakeholders including employers, job centre teams and funding providers Delivering our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Provide intensive 1:1 support for participants to understand their key skills, aspirations and goals through completing a vocational profile produce an action plan to help them obtain and sustain employment, following Supported Employment standards and Fidelity Creating an action plan to help them obtain and sustain employment, following Supported Employment standards and fidelity standards  Assess participants support needs related to work which may include benefits/welfare advice, disclosure of mental health symptoms and providing support & guidance For those participants with severe and enduring mental health difficulties you would follow the individual placement support methodology working with community mental health or other clinical teams, maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment Maintaining IT files and participants record to a required quality standard to ensure the participant journey is documented in accordance with our quality standards

Your Skills and Experience

Experience

Experience of supporting participants who have mental/physical health issues and disabilities (or other unemployed or economically inactive groups) ideally in a vocational rehabilitation or welfare-to-work setting  Ability to empathise with participants and excellent customer service skills Resilient and determined to seek out job opportunities, coaching and motivating participants Excellent communication skills to engage employers and change perceptions around disability and physical/mental health Understand the barriers unemployed job seekers may currently face Digitally savvy with the ability to communicate with others using technology to support people face to face and/or remotely Experience working in a fast-paced target driven environment 

Key Competencies:   

Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance

Here’s what makes Fedcap a rewarding career

A real opportunity to make a genuine social difference An inclusive and supportive culture Learning and development opportunities to help you grow from day one (including a two-week induction and the opportunity of an Institute of Employability Professionals (IEP) qualification for all employees) Competitive benchmarked salary plus additional bonus and recognition schemes £500 a year to spend with your choice of over 900 retailers Pension 5% matched and free life cover (4 x salary) Health and wellbeing support with an internal Wellbeing Team and our Employee Assistance Programme (including 24/7 telephone support, counselling, legal and financial information, mindfulness, digital gym) Supporting your work/ life fit through a range of flexible working options, 33 days annual leave, buy/ sell holiday scheme, no bank holiday or weekend working! Family friendly policies including enhanced maternity and paternity pay A cycle to work scheme that is open all year long! Laptop and mobile phone for every employee!

Additional information 

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Disability Confident Employer

Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required. 

Veterans and Service Personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.

INDHP