What Customer Service Operations contributes to Cardinal Health

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Qualifications

Internal:
For Internal Medical team - Open to B2 & B3 with POC experience

External CHIP applicants - Open to P1 with POC experience /P2/M1 applicants
Bachelors’ degree or equivalent work experience
At least 1 year in their current role

Bachelors degree or equivalent work experience in BPO/Shared ServicesMinimum of 2 years work experience as a Team lead in a BPO/Shared Services set up for eternal candidateExperience supporting healthcare accountsExcellent communication and client management skillsStrong leadership skillsExperience in Project Management and involvement in process improvement/initiatives, preferredWilling to work US hoursWilling to work on weekends and work onsite (BGC)

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations, or business support staffAdministers and executes policies and proceduresEnsures employees operate within guidelinesDecisions have a direct impact on work unit operations and customersFrequently interacts with subordinates, customers and peer groups at various management levelsInteractions normally involve information exchange and basic problem resolutionCan be flexible and assign additional tasks and not be limited to back office

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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