Supv, Patient Transport Svcs Supv, Patient Transport Svcs  Apply!  Apply! Position Details Department: PCH-MAIN | Patient Transport Services Location: Phoenix Shift: Mon-Fri, Days, 8am-5pm Category: Lobby Services Posting #: 900117 Employee Type: Full-Time Position Summary

This position plans and coordinates daily activities and projects of assigned staff, and oversees the 24/7 daily operations of the Phoenix Children’s Patient Transport Services department. In this leader role, the supervisor is responsible for operational flow and leading the team to ensure organizational and departmental goals, objectives, and standards are achieved while executing the strategic plans set by the organization. The supervisor collaborates with all levels within the organization to continually update and improve services to better meet the needs of our patients and families.

Position Duties Supervises the Daily Operations of Patient Transport Services
a. Supervises daily activities of the department or assigned areas; responsibilities include hiring, coaching, discipline, and creating development plans; oversees the day-to-day activities performed in the department, to plan and execute basic, ongoing, operational activities.
b. Creates and organizes daily schedules and assignments for Patient Transport Services to match peak demand times to all service areas while keeping productivity and budget in mind; adjusts staffing levels as needed based on service demand and patient volume. Reports changes in volume to management; effectively maintains reports to show trends and to provide ongoing justification for staff and services. Team Leadership and Development
a. Actively seeks feedback from and interacts with patients, families, and all levels of organizational staff including management to accomplish departmental goals; works closely with patient care areas to coordinate efficient patient and materials transport services across multiple areas.
b. Adheres to written policies and procedures and demands the same from assigned staff; serves as role model for assigned staff.
c. Assists in new hire selection process by applying recruiting strategies to fill vacancies. Directly oversees department orientation, ongoing development, and evaluation of assigned employees.
d. Works with manager to develop effective employee education, productivity metrics, evaluations and improvement plans.
e. Demonstrates skills and abilities to provide leadership to Patient Transport staff in daily operations, ensuring compliance in standard operating procedures, expectation setting and oversight, performance coaching and disciplinary action. Coordinates Daily Operations of Patient Transport Services
a. Oversees the 24/7 patient transport department to include the dispatching of transport orders to meet service goals.
b. Utilizes productivity metrics to evaluate the service and individual transporters. Flexes schedules and processes to meet the current patient needs.
c. Collaborates to ensure consistency and quality of Patient Transport Services at all other PCH locations.
d. Effectively manages and creates workflows surrounding the services to achieve desired outcomes. Technical Knowledge
a. Maintains knowledge and ability to assist in the department with dispatching and patient transport tasks.
b. Works cooperatively and closely with technologists, nursing, and counterparts to maintain level of service regarding patient transportation.
c. Initiates recommendations for equipment acquisition and/or arranges for repair of existing equipment as appropriate while maintaining budgetary discipline.
d. Maintains and distributes patient care equipment per policy and procedures. Implements and maintains inventory of all patient transport equipment, including monitoring repair and replacement of all Patient Transport equipment, including wheelchairs, stretchers, uniforms, etc.
e. Prepares operational and statistical reports as requested to identify areas of opportunity and assist in decision making process. Performs miscellaneous job related duties as requested.
Phoenix Children's Mission, Vision, & Values Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Apply for this position? First Name * Last Name * Phone * Email Address *

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or drag your file to this box Are you a current or former employee? * No Current Employee Former Employee PCH Network ID: PCH Password: Validate SSN: - - DOB: Validate × Desired pay? How did you hear about this position? College/University Event Direct Mail Employee Referral Internal Transfer Job Board Job Fair Journal Newspaper Open House Professional Association Radio Retained to Agency PCH Website Social Media (FB, Twitter, LinkedIn) Other Who referred you * Which department do they work in? Do you know their phone number/email? Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed. Education Do you meet this requirement? 1. HS Diploma or equivalent
Required Yes No 2. Bachelors in Business or related field, or combination of education and experience
Preferred Yes No Experience Do you meet this requirement? 1. Two (2) years of experience as a Patient Transporter OR Four (4) years of customer service experience.
Required Yes No 2. One (1) or more years of informal or formal leadership experience.
Preferred Yes No 3. Two (2) years of transport or dispatch experience in a hospital environment.
Preferred Yes No Certifications / Licenses / Registries Do you meet this requirement? 1. American Heart Association BLS Certification
Required Yes No Special Skills Do you meet this requirement? 1. Experience and skill with data collection, analysis and planning, utilizing multiple platforms; particularly with Microsoft Excel including pivot tables, charts and graphs.
Required Yes No Physical Requirements & Occupational Exposure/Risk Potential 1. Physical Requirement - Climbing - Frequently 2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly 4. Physical Requirement - Hearing - Constantly 5. Physical Requirement - Pushing/pulling - Frequently 6. Physical Requirement - Reaching - Frequently 7. Physical Requirement - Sitting - Frequently 8. Physical Requirement - Standing - Frequently 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally 10. Physical Requirement - Talking - Constantly 11. Physical Requirement - Walking - Frequently 12. Physical Requirement - Near Vision - Constantly 13. Physical Requirement - Far Vision - Constantly 14. Physical Requirement - Color Discrimination - Constantly 15. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly 16. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally 17. Occupational Exposure/Risk Potential - Inside office environment - Applicable 18. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable 19. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply I Agree Next