Supv, Revenue Operations-Hybrid Print (https://www.governmentjobs.com/careers/metrocouncil/jobs/newprint/4693174) Apply  Supv, Revenue Operations-Hybrid Salary $78,582.40 - $127,545.60 Annually Location Minneapolis, MN Job Type Full-Time Job Number 2024-00384 Division Metro Transit Department Sales Operation Opening Date 10/15/2024 Closing Date 10/30/2024 11:59 PM Central + Description + Benefits + Questions WHO WE ARE We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx) We are committed to supporting a diverse workforce that reflects the communities we serve. Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides rides through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities. How your work would contribute to our organization and the Twin Cities region: Responsible for the management of a specific functional area with the Revenue Operations Department including: supervision of professional, paraprofessional, and support employees; coordinating staff and fiscal resources to meet department goals; recommending policy changes and activities to meet Council needs in assigned activity area; developing and implementing long and short term programs to support the mission of the department and Metro Transit; and serving as the department expert in the assigned area and is responsible for integrating with the other Revenue Operations areas as well as other internal and external functions. What you would do in this job + Initiate, plan and implement, and analyze process improvements, enhancements and revisions in areas of expertise to increase efficiency and effectiveness of operations and resolve identified issues. + Manage customer, vendor and other stakeholder relationships, initiate and develop collaboration for common goals and Metro Transit initiatives with key stakeholder functions (Marketing, Accounting, Information Systems). + Create and maintain appropriate documentation of processes and activities in areas of responsibility. + Identify, develop, capture, analyze and report key measures of area activities to monitor performance against established goals and objectives. + Participates in the hiring process by conducting interviews and making hiring recommendations. + Develops and oversees training of new hires. Reviews and updates training programs. + Adheres to department budget including controlling expenses and tailoring department activities to budget requirements. + Processes all departmental paperwork as required and performs other duties as assigned. + Ensures daily and weekly sales transactions are processed and posted to allow for processing monthly accounting entries for retail, ticket vending machine and webstore sales. + Develop, operate and enhance automated customer systems (web, e-commerce, etc.) order processing, billing, credit and collection processes with associated accounting and financial controls. + Train, equip and monitor staff in the sales and distribution of fare products, financial balancing processes and distribution of Transit system use information to customers. + Supervise transit service center and manage relationships with external retail partners. + Train, equip and monitor Retail Partners in the sales of fare products in compliance with terms of Retail Agreement. What education and experience are required for this job (minimum qualifications) Education Any of the following combinations of experience and completed education (degree field of study in Business, Accounting, Finance, Marketing or closely related experience in retail operations or customer support services in a retail environment. Experience must include at least one (1) year in a supervisor, leadwork or project lead experience. + High school diploma/GED with eight (8) years of experience + Associate degree with six (6) years of experience + Bachelor’s degree or higher with four (4) years of experience. License Requirements: + Must have a valid driver's license with an acceptable driving record. Metropolitan Council Employees Only:Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs willsubstitutefor lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience. Met Council's Programs and Years of lead/supervisory experience program count for: Met Council's Program /Counts for:12 months of lead/supervisory experience Project Management Leadership Academy12 months of lead/supervisory experience Project Management Development Program- 12 month session12 months of lead/supervisory experience Project Management Development Program- 6 month session6 months of lead/supervisory experience Four Learning Institute Certificates- You must obtain all four certificates listed below to receive credit + Leading Self-Personal Effectiveness Certificate + Leading Self-Communication Certificate + Leading Self-Business Skills Certificate + Leading Others-Preparing for Supv. Certificate Knowledge, Skills and Abilities: + Knowledge of management practices, principles of supervision, performance management and ability to perform coaching, counseling, mentoring, staff development, training, performance improvement, and discipline. + Knowledge of business practices including sales and credit, contracts and agreements, accounting and financial controls, transaction processing and Information Systems integration. + Knowledge of basic accounting and finance principles, practices and procedures, including budget administration. + Knowledge of Revenue Operations and how it can support strategy, its external environment, its strategy and how it creates value and delivers products and/or services. + Understanding and implementation of safety procedures and protocol related to money handling. + Skill in computer operation and software applications, including word processing, spreadsheet applications, and Windows operating system. + Skill in providing effective work direction to staff. + Strong skills in interpersonal and relationship building, dealing with conflict and responding to stressful situations in a calm, effective manner. + Ability to communicate clearly and effectively both orally and in writing to all levels of people inside and outside the organization, including possessing good grammar, voice and diction. + Ability to effectively present training sessions for staff. + Ability to manage multiple responsibilities/priorities simultaneously. + Ability to extract data and produce information in a concise legible manner. + Ability to develop a project plan with objectives, milestones and timetables and implement plan individually or as the leader of a team. + Ability to gather, analyze and organize complex information, conduct comparative analyses, make recommendations supported by identified facts and present clear recommendations to management. + Ability to promote effective customer service through example and coordinate customer service efforts + Demonstrates commitment to continuously improving customer service. What steps the recruitment process involves: 1. Minimum Qualifications Review 2. WRE for ATU employees 3. Education and Experience Review 4. Structured Panel Interview 5. Selection Interview We will also evaluate your competencies throughout the recruitment process in the following areas. Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position. IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration. The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us. Additional information Union/Grade: TMSA/Grade H FLSA Status: Exempt Safety Sensitive: No Work Environment:Work is regularly performed in a shop environment office with occasional local in-state travel to various garage locations. Work may occasionally be performed outdoors with exposure to outdoor weather conditions. Work is frequently performed near moving parts or equipment and is exposed to fumes or airborne particles and occasionally to toxic or caustic chemicals. Position may be occasionally exposed to risk of electrical shock in operating revenue counting equipment. Physical Environment: Position is exposed to loud noise. Position is regularly required to sit and may be required to stand and walk for extended periods. Position is required to speak, hear, read, and write, and has vision requirements (close, peripheral, depth perception, and ability to adjust focus). Position is required to use hands to finger, grasp, handle, or feel and must have strength and manual dexterity to handle tools. Must be able to lift/carry/push/pull up to 10 pounds and occasionally up to 50 pounds. The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility. We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below: + Guaranteed monthly retirement income through Minnesota State Retirement System pension fund + Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan + Two or more medical plans from which to choose, with employer contribution towards premiums over 80% + Dental insurance, life insurance and vision insurance The following benefits are provided to all employees as part of working for the Council. You will have access to free: + Well@Work clinic + bus/rail pass valued at over $1200 per year + parking at many job locations + fitness centers at many job locations + Employee Assistance Program + extensive health and wellness programs and resources 01 Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions. + Yes + No 02 How did youfirsthear about this job opening? + CareerForce Center + Community Event/Organization + Employee Referral + Facebook + Glassdoor + Indeed + Job Fair + LinkedIn + Metro Transit Bus Advertisement + Twitter + Website: governmentjobs.com + Website: metrocouncil.org + Website: metrotransit.org + Website: minnesotajobnetwork.com + Other 03 If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable. 04 Do you have a valid driver's license with acceptable driving record? + Yes + No 05 Do you have at least one (1) years of supervisory/management experience (this must be clearly indicated on your application) or have you completed a metropolitan Council leadership/development/training program (graduate of the STEP program-Supervisor Training and Education Program or Leadership Education. + Yes + No 06 If you answered yes to the question above, please describe your experience. If no, please put "n/a". 07 If you have less than one year of lead or supervisory experience, have you successfully completed a supervisory training program (i.e. Leadership Academy or other programs)? + Yes + No 08 Which of the following best describes your level of education? + High School + Some College + Associate's Degree or Two (2) year vocational or technical degree + Bachelor's Degree + Master's Degree + none of the above 09 Which of the following best describes the amount of experience you have had in financial, accounting, marketing, retail operations or customer support services in a retail environment? + 0 to 3 years + 3 to 5 years + 5 to 8 years + over 8 years 10 Describe any experience you have in participating or leading projects focused on increasing equity and equal opportunity within your organization or with your organization's customers. Describe the types of projects worked on or led, the goals of those projects, and the outcome. 11 Describe your experience interacting with other key areas of an organization, such as marketing or call center departments. Please describe and indicate what position you held during these interactions and the types of projects collaborated on. 12 Tell me about your experience working with minority and/or cross-cultural communities. Required Question Agency Metropolitan Council Address 390 Robert St. N.St. Paul, Minnesota, 55101 Website https://metrocouncil.org Apply Please verify your email addressVerify Email