SUPV BUSINESS SYSTEMS ANALYST WHAT IS THE OPPORTUNITY? The Business Systems Analyst Supervisor oversees development, maintenance, training, regulatory compliance, and system support for Residential Lending, Small Business, Consumer, and Commercial business applications, which do not fall under the responsibility of the Technology and Innovation (T&I) division. Responsibilities include collaborating in the planning, design, and development of new applications and enhancements to existing applications, conducting user acceptance testing, vendor management, and providing technical production support for end-users. Role will be responsible for working with the line of business and technology teams on project implementation and overseeing all required post-implementation tasks to ensure business line satisfaction. Position has considerable impact on daily production by providing oversight to ensure that the critical business systems are performing effectively and efficiently by leading a team of business system analysts. The team acts as a liaison between the Line of Business, T&I division, and Third Party vendors. The position also assists the Manager – Business Systems in ensuring department activities run smoothly and efficiently by providing leadership, training and supervision within the department as deemed appropriate. What you will do Manages and directs the completion of all application enhancements and project efforts within established deadlines. Responsible for escalated system support to identify and resolve system issues, maintaining systems developed or installed, and overall knowledge of multiple business systems functionality and support. Collaborates with stakeholders and end users to define business, financial, and operations requirements and systems goals. Includes creating system design documents, models, diagrams, charts, and workflows as needed to provide direction to technical analysts and programmers. Documents and analyzes existing system processes, reviews the effectiveness and efficiency to make recommendations for improving or further leveraging these systems. Performs in-depth user and quality assurance testing for systems changes, releases, and scheduled maintenance including the development of test scripts to quality control all changes. Coordinates the scheduling, communication, and implementation of system changes and/or upgrades with Technology and Innovation (T&I) division, and/or other software application vendors. Acts as liaison between the bank and vendors for system changes and participates in vendor management activities. Identifies critical metrics to assess and measure team performance and results. Ensures established metrics are tracked and reported on a regular basis by preparing reports for distribution to management. Reinforces the application of superior customer service through their own example along with appropriate follow through with involved Units/Departments and colleagues. Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of subordinates including, but not limited to, effective delegation of assignments, developing work schedules, providing necessary training and ongoing performance coaching. Assumes responsibility for various department functions in the absence of staff members or in overload situations as determined by the Manager Business Systems. Complies fully with all Bank Operational policies and procedures and completes all required bank and regulatory training. Must-Have* H.S. Diploma Minimum 5 years of experience in mortgage/small business/consumer/commercial loan operations. Minimum 5 years of business systems experience. Minimum 2 years of supervisory experience. Skills and Knowledge Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to internal and external customers. Advanced knowledge and technical experience of mortgage/small business/consumer/commercial operations systems highly preferred. A thorough understanding of operations, business processes, systems development lifecycle and change management and transformation methodologies. Strong knowledge of federal/state regulatory policies and procedures. Ability to maintain high levels of performance, especially in stressful situations. Excellent problem solving skills; ability to analyze complex situations and provide guidance, makes recommendations, and/or escalates the issues to appropriate level of management. Prior demonstrated experience in managing, developing and motivating professional and clerical staff required. Business Acumen, Process Management, Negotiating, Conflict Management, Developing Direct Reports, Motivating Others, Sizing Up People. Strong PC skills, including MS Office Suite with a focused ability to create concise and compelling reports and presentations (Presentations in PowerPoint, Word, Excel, etc). Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.