Summary:
Under the supervision of the Manager Hospitality Services and within hospital policies and procedures provides direction for patient meal services at patient care units to ensure patient satisfaction. Responsible to coordinate patient meal service including menu selections tray assembly tray delivery and pick up special requests and needs for Personal Choice Dining. Ensures employees are adequately trained and units are properly staffed to provide service.

Responsibilities:
Oversees systems and processes to ensure that the strategic and operational objectives of the Personal Choice Dining service are accomplished.



Assists in the selection and orientation of employees and oversees training of Personal Choice staff.



Works with the Hospitality Services Representatives to ensure alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities cultural ethnic and religious preferences when patient inquires or needs additional selections.



Evaluates patient meal selection tray completion tray delivery and tray retrieval process on a daily basis.



Responsive to patient�s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.



Complies with dietary restrictions on special modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.



Ensures that workstations and air curtain refrigerators are properly set-up prior to mealtime and back-up trays of food or pans are easily available during service time.



Oversees development and implementation of action plan within Personal Choice Dining service as appropriate.



Ensures proper staffing is scheduled and/or available to perform daily activities for Personal Choice Dining.



Coordinates and oversees daily and weekly activities/tasks are performed by Personal Choice Dining staff.



Develops and posts employees schedules according to department�s policy.



Updates and communicates job flow changes of Personal Choice Dining positions as applicable.



Evaluates mentors and disciplines Personal Choice Dining employees as applicable and according to departmental policy.



Interacts with Nursing to ensure patients� diet prescriptions are accurate and patient�s food needs are met.



Communicates any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures.



Assists dietitian with monitoring of patients who are NPO on liquid diets or have a calorie count ordered.



Assists in training production staff on Personal Choice Dining needs such as modified diet recipes requirements patient services production needs portion control and timeliness in which food is delivered to workstation.



Submits all required documentation reports logs in a timely professional and complete manner.



Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees physicians patients and visitors.



Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.



Adheres to facility confidentiality and patient�s rights policy as outlined in the facility�s HIPAA policies and procedures.



Contributes to patient satisfaction goals by ensuring quality service is provided to patients.



Complies with regulatory agency standards including federal state and Joint Commission.



Complies with federal state and local health and sanitation regulations and department sanitation procedures.



Maintains a clean sanitary working environment.



Follows Hazard Analysis Critical Control Points (HACCP) guidelines when receiving assembling and distributing food supplies to ensure quality and safety of food supply.



Completes all daily weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.



Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.



Utilizes equipment in performing job functions according to department safety procedures.



Follows facility and departmental safety policies and procedures to include incident reporting.



Follows facility and departmental infection control policies and procedures.



Follows the facility�s protocols for Hazardous Materials and Waste Program.



Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate.



Adheres to Life Safety Program and participates in fire drills as appropriate.



Responds to utility failures following department guidelines and adheres to Lock-out/Tag-out policies where appropriate.



Participates and attends departmental meetings and staff development programs as appropriate.



Reads and complies with all policies and procedures of Sodexho as appropriate.



Performs other duties as assigned.

Other information:
BASIC KNOWLEDGE:

Associate degree in Food and Nutrition or related field preferred.



EXPERIENCE:

Two to three years of progressively more responsible experience in food services.



WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Acute healthcare environment.



Any potential hazard is minimized or nullified by adherence to established safety procedures and the use of protective clothing and equipment.



Working conditions are generally good exposed to normal patient care environment when visiting patients and meeting with other healthcare personnel.



Sits stands and walks intermittently throughout the day.



SUPERVISORY RESPONSIBILITY:

Supervisory responsibility for assigned shift staff.



Interviews hires and assigns subordinate staff provides guidance and counsel to subordinate staff.



Conducts periodic performance evaluations.



Acts as a resource for staff conducts periodic individual and/or group staff meetings.



Prepares and submits payroll for assigned staff.

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Brown University Health is a VEVRAA Federal Contractor.

Location: The Miriam Hospital USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union