**JOB SUMMARY** The Supervisor schedules, supervises, and evaluates the work of the Shuttles Services in Central and North Texas. This Supervisor works with leadership to establish policies and procedures for Shuttle Services to provide high-level customer service to patients, visitors, medical staff, and employees. and consults on complex diagnoses, repairs and preventative maintenance for all Shuttle Vehicles and supporting equipment. **ESSENTIAL FUNCTIONS OF THE ROLE** + Schedules, Supervises, and Evaluates Central Texas and North Texas Shuttle Drivers + Issues Driver Assignments for shuttle Routes on Temple Memorial Campus and BUMC main Campus, also manages driver PTO. + Maintains Data to Record Shuttle Ridership of Shuttles, Collect Vehicle Maintenance Pre and Post Checks from Drivers, and Collect Route and Driver Feedback Form + Works with the Fleet Department to Schedule Vehicle Preventive Maintenance and to correct Unscheduled Maintenance + Manage Shuttle Services Budget to include Employees, Fuel Usage, and Maintenance Cost + Maintains the Appearance of the Shuttle Vehicles and Signage at multiple locations. Ensures Damage Vehicles are repaired in a timely manner, also ensure any damaged signage or instructions are replaced in a timely manner. + As Required Travels to other Facilities to ensure Shuttles are operating to prescribed Routes, Vehicles are being maintained properly, and personnel + Fulfills and provides proof of continuing education, licensure, and/or certifications required to remain qualified for this role. + Provide Feedback to Manager on Shuttle Service Operation **KEY SUCCESS FACTORS** + Ability to provide consistently excellent customer service with empathy, patience and confidence. + Ability to understand the customer's point of view and take ownership of creating a solution to their issues. + Must be able to work under stressful conditions. + Ability to make tactical choices around the allocation and direction of the work of supervised employees using established guidelines, policies and/or procedures. + Ability to make effective hiring and termination recommendations. + Ability to train and evaluate performance of supervised staff. + General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, teams, and email. **BENEFITS** Our competitive benefits package includes the following + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** + EDUCATION - H.S. Diploma/GED Equivalent + EXPERIENCE - 3 Years of Experience + CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire. As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.