As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500289 Specimen Recvng-Clin Labs SMH Work Shift: UR - Day (United States of America) Range: UR URC 212 Compensation Range: $63,077.00 - $88,342.00 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Oversees the administrative, financial, quality, and personnel management functions of the laboratory section within a CoreLab. Provides general supervision and administrative support to the laboratory section. Keeps abreast of current advances in the field and acts to evaluate and implement changes as appropriate. Confers with Manager regularly concerning laboratory testing and operations. Participates in the development and administration of an effective Quality Assurance program measuring the critical aspects of service. Monitors and evaluates results of program, adequacy of indicators, and compliance of staff with the program. Manages the design and implementation of improvement actions. Oversees purchasing decisions of assigned area(s). Position Summary The Laboratory Operations Supervisor, under the direction of the Chief Supervisor, oversees the daily operations of the department. The Operations Supervisor will provide technical expertise and is mainly responsible for the performance of the sections ability to maintain specimen flow and meet established turnaround times. Specific Responsibilities Administration Leadership: (15%) Translates hospital and laboratory policies into effective section procedures. Communicates policies effectively. Coordinates and consults with other section supervisors to insure integration and synchronization of various laboratory operations. Supports strategic initiatives. Together with Chief Supervisor or section manager, develops goals and objectives for section that are in alignment with departmental goals. Participates in laboratory and section management meetings and conducts or participates in regular staff meetings; follow up on issues and responds to inquiries in a timely fashion. Maintains department in technical readiness by reviewing, interpreting and monitoring pertinent regulations/standards. Interacts with regulatory agencies as needed. Encourages open expression of ideas and suggestions Models leadership skills of professionalism, positive attitude, teambuilding, good judgment and respect. Accepts accountability for sections overall performance Operational Management/Technical Performance: (35%) Supervises activities of personnel to efficiently handle daily workload and is accountable for technical and professional performance of section employees. Provides daily operational direction and technical guidance to staff through work assignments Demonstrates thorough understanding of the daily operations of the section, and gives timely follow up to issues and questions Makes suggestions for improved work methods and ways to increase efficiency, reduce costs, and solve operational problems Prepares daily assignment schedules in advance to assure proper coverage Prepares new SOP┐s (standard operating procedures) and reviews current procedures on a yearly basis to ensure accuracy Communicates to staff and participates in the roll out of new procedures and/or evaluates new processing methods to offer a high level of performance for pre-analytical testing. Assumes responsibility for channeling information to and from designated shift Participates in Quality Assurance monitors Communicates and enforces department policies and procedures. Ensures continual compliance with all regulatory requirements and agencies and insures ongoing compliance and adequate documentation with safety, infection control and housekeeping policies. Acts as a consultant on technical matters to faculty and staff, including physicians. Works effectively to resolve any issues. Follows specimen turn-around-time closely and holds staff accountable for accurate and timely completion of assigned activities. Reports findings and works with supervisor team to maintain and improve processing times. Quality: (15%) Proactively seeks information to improve work processes; researches and implements solutions to problems in a timely manner Reviews Quality Assurance reports and works with Supervisor team to maintain a high level of quality service Participates in regularly scheduled Quality Assurance meetings; and participates in process improvement initiatives Investigates and completes Incident Reports and Laboratory Error reports in a timely manner. Follows up with staff, training and QC Coordinator to address common laboratory errors. Participates in Quality Assurance monitors to review department accuracy for ongoing client support Understands and demonstrates the hospital vision and expectations of service excellence Fosters and environment of teamwork and doing it right the first time Personnel Management: (25%) Accountable for technical and professional performance of all section employees Appropriately following Human Resource policies, recommends actions as to hiring, transfer, promotion, disciplinary action, and termination. Participates in candidate interview process. Accountable for laboratory staffing including adequacy and equity of scheduling and training Works closely with training coordinator to develop staff in all aspects of specimen management Oversees performance evaluation process; insures fair and accurate evaluation following laboratory standards of performance. Provides counseling and constructive feedback for employee development Sets and models standards of behavior creating an atmosphere of teamwork and respect Financial Performance: (10%) Responsible for verification and authorization of shift specific payroll using the hospital payroll system Monitors hours and overtime utilization Identifies and implements opportunities for reducing expenses and improving the efficiency of the process Understand financial impact of operational decisions Participates in yearly preparation of departmental budget Functional Requirements Ability to identify and resolve problems Ability to pay attention to detail and handle frequent interruptions Demonstrates excellent communication (i.e. verbal, written) and organizational skills Works well in a team environment Functions effectively in a rapidly changing environment General Requirements Effective interpersonal skills, and maintains a friendly and courteous professional manner at all times. Excellent Communication, word processing and computer skills are essential. Is able to prioritize and maintain focus while performing multiple tasks. Punctuality and a good attendance record. Adherence to all University, Division and Department policies. Adherence to all laboratory safety procedures. Participation in continuing education. Professional discretion with confidential patient results. Relationships/Authority Responsible for laboratory personnel in assigned section. Reports to the Chief Supervisor in this capacity. Knowledge & Experience Bachelor's degree and 5 years of relevant experience required Or equivalent combination of education and experience Preferred Experience Minimum of five years Specimen Management Experience. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.