About HUB  

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. 

 

Why Choose HUB?  

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. 
 

We are the perfect fit if you: 

are seeking a progressive work environment at a rapidly growing organization 

have a desire to help others protect their future 

have an entrepreneurial spirit and are challenged by the opportunity to grow the business  

are focused on learning and development to enhance your industry knowledge and expertise 

are a self-starter willing to invest time and energy to learn the technical aspects of our business 

believe in integrity and building success by developing relationships with others 

 

Summary and Duties  

 The Account Manager is responsible for assisting the account management team and Sales Executives with the servicing of assigned surety/bond accounts in accordance with the practices, policies and procedures of the Company. 

 

Prepares and coordinates all transactions, paperwork, and internal processing for assigned surety accounts, including but not limited to: Applications, billing, policies, invoices, change request, renewals, & cancellations 

Prepares invoices, transmittals, renewal certificates and cancellation forms as required 

Reviews and processes change requests in the agency management system 

Sets- up and maintains new and renewal client files 

Participates in the renewal preparation process, including generating  renewal updates on accounts specified by the Producer 

Provides quality customer service to clients, team members, and carriers 

Reviews bond forms for completeness and accuracy 

Prepares surety bonds for delivery to clients 

Communicates with company personnel regarding the client’s needs and/or issues 

Maintains an accurate suspense system on all items that require a response 

Fields phone calls from surety customers regarding questions about their bonds, renewals, changes, payments, cancellations etc.  

Maintains complete customer files 

Responsible for scanning communications and documents 

Input/maintain data on account management system and ancillary systems as required 

Other reasonable duties as assigned by your supervisor

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload. 

 

Qualifications 

 

At least one year of insurance experience strongly preferred 

Exceptional customer service skills  

Excellent organizational, interpersonal, communication skills 

Proven ability of working in a successful team environment 

Strong data entry skills 

Ability to exercise independent judgment 

Proficient in Microsoft Word, Excel, Outlook, and internet utilization 

Applied Agency Management System experience preferred but not required 

High School Diploma required 

Willingness to obtain state insurance (P&C/Life & Health) licenses 

The expected salary range for this position is $70,000 to $100,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: Some college (no degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.