Overview Coordinates surgery and/or procedure scheduling. Will assist with required pre-certification when applicable and consent forms. Provides patient education relating to surgery/procedure. RMB Clinic, Rockford IL 80 Hours/2 Weeks Monday-Friday, Day Shift Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate surgery/procedure schedule and communicates with physician pertinent medical information needing attention prior to surgery. Where applicable, order necessary surgical supplies or equipment where not provided by surgery department (i.e.: implants, bariatric beds, etc.). Coordinates and communicates pertinent information regarding surgery with vendor. Perform pre-certification per written request of provider and insurance company requirements when applicable. Ensures all required consent forms have been signed. Schedules pre and post-op appointments for patient, including history and physical, pre-anesthesia assessment, and other appointments as needed. Provide patients and families with general information and answer general questions regarding surgery/procedure and preparation requirements, documenting each encounter. Refer medical questions or concerns to appropriate medical staff. Confirm next day surgery/procedure schedule with hospital and patient. Assist with quality data abstraction and report generation as requested. Assist with Receptionist duties as needed. Education and Experience High School diploma or equivalent Completion of Medical Terminology course or two years medical office, medical billing or coding experience preferred. Minimum one year experience with data entry/databases and telephone customer service. Knowledge of Epic preferred. Medical front office experience, including scheduling appointments and working with insurance billing preferred. Certification/Licensure Coding certification preferred. Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Medium work exerting 10 to 25 lbs of force or lifting occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.