Title: Surgical Coordinator
Location: Upper East Side
Org Unit: Call Center
Work Days: Monday-Friday
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $29.40 - $31.43
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary Under supervision, is responsible for the coordination and scheduling of surgeries and post-operative appointments The Surgical Coordinator also assists in the efficient and effective utilization of the daily surgery schedule and facilitates the flow of surgical patientsJob Responsibilities Responsible for monitoring surgical schedules and physician availability to manage release time accordingly and in advance. If applicable, provides front desk and check-out coverage as needed. Functions as liaison between surgeon, operating room (OR) scheduling team, and surgical patients. Conducts all surgical pre-determination, authorization, pre-certification and related appeals. Transmits all correspondence to insurance companies for medical necessity inquires. Manages processes and documentation to ensure no surgical scheduling delays. Communicates detailed information and answer patients' questions regarding surgery preparation instructions and arrival/departure instructions relative to procedure. Prepares the patient’s medical chart with all necessary surgical paperwork. Scans patient documents in the practice management system. Coordinates and schedules surgeries, post-operative appointments and other related tests as ordered by the provider. Coordinates arrangements for surgical assistants, special equipment and surgical materials and establishes the order of surgical patients. Ensures surgeons are well informed on the status of their cases. Provides feedback to management on process improvements or opportunities for utilization enhancement and patient flow efficiency. Trains support staff for back-up responsibilities. Assists physicians with administrative tasks related to patient communication and care, including phone calls, messaging, mailing, faxing and scanning documents. Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient. Education High School Diploma Experience Approximately 2 or more years of experience in a patient-facing clinical settingKnowledge, Skills and Abilities Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care). Knowledge of CPT, ICD-9, and ICD-10 coding. Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance. Knowledge of medical terminology. Licenses and Certifications Working Conditions/Physical Demands Standard office work
Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.