Work Schedule

Environmental Conditions

Job Description

Position Overview:

This role involves developing and scientifically designing medical marketing research surveys for Provider Insights. Responsibilities include creating new disease questionnaires, periodically updating existing surveys, and ensuring engaging participation from healthcare professionals (HCPs) and high-quality data collection for our customers.

The goal is to ensure surveys are accurate, consistent, and clinically valid, adhering to the latest disease guidelines, local drug approvals, and global/company marketing research standards. This includes providing accurate programming instructions to the Survey Production Team. The Survey Development Coordinator collaborates and coordinates support from internal medical teams and conducts HCP interviews for accuracy.

Key skills include strong attention to detail, the ability to focus on various therapeutic areas, and managing bespoke client AdHoc questions within contract specifications. The role also involves planning, analysis, managing priorities and timelines, and proposing process improvements. Additionally, the coordinator manages the Survey Development Team’s daily support tasks and provides timely medical assistance to the Survey Production Team.

Essential Duties and Responsibilities (other duties may be assigned):

Below are key responsibilities of the role. The duties listed are not to be considered restrictive or complete and nothing should prevent the management to reassess them or make them evolve as requested by the business.

Works in research survey design and development, review, update, approval and supports feedback/troubleshooting.

Aligns survey questionnaires to latest disease guidelines, local drug approvals, and global/company marketing research standards

Supports the team in survey launches and gives medical approval for multi-country research studies.

Conducts HCP interviews to validate medical standards, clinical practice and survey sequences.

Coordinates with internal medical departments and our panelist HCPs for medical validation

Organizes project schedules and assignments, ensuring compliance with high-quality standards.

Takes a proactive approach to identifying issues, presenting solutions, and leading resolutions where appropriate.

Supports the team in the overall execution of research project data collection to meet targets for scope, quality, and schedule.

Develops and maintains professional communication with internal coworkers and external resources to ensure smooth project execution.

Prioritizes personal and team workloads to meet organizational objectives.

Defines, reports and assists with issues in Quality Event Management.

Efficiently handles escalations and difficult situations under pressure.

Monitors productivity and prepares reports illustrating results.

Keeps accurate documentation, performs statistical analysis, and provides KPIs.

Assists the Survey Production Team in executing surveys to meet high-quality, timely requirements.

Education, Professional Skills & Experience

·        Medical or PharmD degree required

·        Solid analytical skills required

·        Previous Medical / Pharma experience required that provides the knowledge, skills and abilities to perform the job (comparable to 2+ years) 

·        Previous experience in medical survey and data review

·        Understanding of quality measures

·        Critical thinking, accuracy, strong attention to detail with the ability to multi-task when working towards deadlines

·        Collaboration skills to work with interdepartmental disciplines

·        Knowledge of qualitative and quantitative research methods

·        Inclination for problem-solving and process orientation

Computer Software Skills Required for Position

Demonstrated experience using SharePoint and Office365 Tools

Excellent computer and typing skills required

Personal Skills & Competencies

Strong written and verbal communication skills to develop relationships with internal and external clients (HCPs)

Commitment to excellence

Maintain standards for reliability and performance

Analytic and critical thinking skills required

Sharp attention to detail

Integrity

Fluent in written and spoken English

Working Conditions and Environment:

Normal and routine office duties

Remote capable