Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Title: Survey Development Coordinator II.

Team:  Provider Insight/Evidera/PASD

Reports to:  Director of Product Design & Development

Position Overview:

This position is responsible to improve the medical scientific level of the Provider Insight surveys and quality of collected data.

The goal is to ensure medical data accuracy, consistency, validity. This includes to assure that the surveys - from development to data allocation - are meeting the latest disease guidelines, local drug approvals and high quality global / Company marketing research standards. Works in collaboration with different teams to develop surveys and ensure that new survey launches and updates meet the medical requirements, increased panel experience with proper survey scientific sequence and answer options, increased client experience with scientifically correct data collection. In this role strong attention to details and ability to focus on different therapeutical areas and diseases, different sources (questionnaire, survey, feedbacks, data) working towards deadlines are essential. Position also involves preparation and analysis, proposing action plan to improve processes. In this role supporting day-to-day activities of Survey Production Team, ensuring medical support with timely response.

Essential Duties and Responsibilities (other duties may be assigned):

Below are key responsibilities of the role. The duties listed are not to be considered restrictive or complete and nothing should prevent the management to reassess them or make them evolve as requested by the business.

Works in research study design as per Provider Insight guidelines, performs medical quality control in questionnaires, survey building, review and launch, testing, quality control, feedbacks/troubleshooting, data analysis, reporting.Support the Team in survey launches and perform medical approval for a variety of multi‐country research studies.Performs HCP interviews to validate medical standards and sequence of surveysCoordinates with internal departments and/or external suppliers (HCPs) to establish the project schedule and assignments ensuring compliance to our high-quality standards.Check collected data and check for quality issues from a medical/ client standpointProactive approach to identifying issues and presenting solutions and options, and where appropriate, leading to resolutionSupport the Team in in the overall execution of the research project data collection to meet the established targets for scope, quality and schedule.Develops and maintains good professional communication with internal co-workers and external resources to ensure good communication and smooth project execution.Ability to prioritize personal and team workloads to best meet organizational objectivesDefining and reporting issues in Quality Event ManagementAbility to deal efficiently with escalations and difficult situations under pressureMonitored productivity and prepared reports illustrating resultsTracks KPI to ensure process efficiencyKeeps accurate documentation, performs statistical analysis and provides KPIs. Keeps accurate documentation, performs basic statistical analysis and provides KPIsAssists Survey Production Team in the overall execution of survey and data quality check to meet the high quality, timely requirements.

Education, Professional Skills & Experience

Medical degree requiredProven analytical skills requiredPrevious Medical / Pharma experience required that provides the knowledge, skills and abilities to

perform the job (comparable to 5+ years) 

Previous experience in medical survey and data reviewUnderstanding of quality measuresCritical thinking, accuracy, strong attention to detail with the ability to multi-task when working towards deadlinesStrong collaboration skills to work with interdepartmental disciplinesKnowledge of qualitative and quantitative research methodsInclination for problem-solving and process orientation

Computer Software Skills Required for Position

Proven experience using SharePoint and Office365 ToolsExperience in data visualisation tool (Tableau) preferredExcellent computer and typing skills required

Personal Skills & Competencies

Strong written and verbal communication skills to develop relationships with internal and external clients (HCPs)Commitment to excellenceMaintain standards for reliability and performanceAnalytic and critical thinking skills requiredSharp attention to detailIntegrityFluent in written and spoken English

Working Conditions and Environment:

Normal and routine office dutiesRemote capable