Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.  

The Muriel Wright Recovery Center SUTS helps people with active substance use issues to transition out of jail more effectively and begin the recovery process in a supportive environment. All services are mental health-informed, using approaches such as Motivational Interviewing and Stages of Change to help engage people in treatment. SUTS services are heavily group-based to build community and support, and are based on the Integrated Dual Disorder Treatment (IDDT) curriculum, a SAMSHA Evidence-Based Practice. Additional services include Medication Assisted Treatment (MAT), relapse prevention, physical health screenings, etc.  The Muriel Wright Recovery Center SUTS program is an ASAM Level 3.1 service and is operated under contract with Santa Clara County Behavioral Health Services Department. 

Shifts Available:  10:00 am - 6:30 pm / 3:00 pm - 11:30 pm / 11:00 pm - 7:30 am / Varies as needed

On Call; Shift Hours and Days vary as needed

Expected starting wage range is $21.38 - $25.76 Hourly.  Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.  

Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift).  Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)

POSITION SUMMARY

The SUTS Coordinator provides daily care and support to members served and promote a positive treatment experience. The coordinators serve as liaisons between member served, their families, medical and mental health practitioners, and criminal justice agencies.

ESSENTIAL FUNCTIONS

·         Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders

·         Ensures safety of members served through monitoring and observation of irregularities and ongoing member served needs and by completing related documentation (e.g., communication logs)

·         Documents members served movement in and out of the facility by verifying approved passes and providing transportation resources to and from appointments

·         Assists in the welcoming, admissions, and discharge processes including completing intake documentation and discharge paperwork

·         Assists with outings for members served by driving Program van and/or own vehicle

·         Conducts regular rounds of the facility, ensuring member served safety and program participation

·         Assists with medication monitoring as assigned

·         Ensures members served are engaged in the program schedule and structure

·         Assists members served with their needs and refers them to their counselor for clinical support

·         Assists members served with scheduling and transportation to appointments both on and off site with doctors, family and social service agencies

·         Monitors and assists members served at mealtime

·         Attends and participates in community meetings and groups

·         Collects urine samples from members served, as assigned

·         Helps create a recovery environment through interactions with staff and members served

·         Demonstrates knowledge of CPI principles and techniques

·         May conduct individual, group, and family sessions per contractual obligations

·         Adheres to 42 CFR policies and all other Telecare policies and procedures

·         Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training 

Duties and responsibilities may be added, deleted and/or changed at the discretion of management. 

Position requires transporting Members in program van (acceptable driving record) 

QUALIFICATIONS

Required:

·         High school diploma or G.E.D.

·         Registered Alcohol and Drug Technician (RADT) as approved by DHCS the Department of Health Care Services (DHCS) and the National Commission for Certifying Agencies (NCCA)

·         Demonstrated sensitivity to behavioral health issues and multi-cultural populations (e.g., exposure through family relationships, volunteering, or other previous experience(s) or coursework)

·         Strong focus and passion to provide excellent customer service

·         Must be at least 18 years of age

·         Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

·         All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:

·         One (1) year practical experience in drug and alcohol or mental health field preferred; internship, employment, or volunteer work

SKILLS

·         Excellent written and verbal communication skills and demonstrated ability to work effectively within a team as well as alone

·         Basic computer skills (Office Suite – Word, Excel, Outlook, and Internet search engines)

·         Understands assessment tools and Harm Reduction Model

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, bend, squat, kneel, crawl, twist, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently walk, stand, twist, reach, and do simple and power grasping. The position requires manual deviation, repetition, and dexterity, as well as driving, exposure to uneven walking ground, and hazardous exposure (blood borne pathogens, hospital waste, chemicals, and infections).

 EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.