Description: The Senior Vice President and Area Manager works within the overall context of Northern California Regional and National strategy to assure that Kaiser Permanente is positioned to optimize performance in terms of quality, service, and affordability. The ability to deliver high levels of customer satisfaction and member retention is the key performance focus of the local market. At the same time, in order to maintain market leadership, the Area Manager must ensure to maintain a fiscally sound enterprise capable of generating required financial returns.

A key driver of local market success is the ability of the Senior Vice President and Area Manager to partner with The Permanente Medical Group (TPMG) in Northern California and Labor. TPMG is the sole provider of medical services and medical office/key ancillary department management in Northern California. The local market is the focus of efforts to improve member services and directly impacts economic viability and market sustainability. The Senior Vice President and Area Manager must work closely with TPMG and Labor to establish mutual performance expectations. These expectations need to be based on local competitive benchmarks and targeted for market-leading performance. These performance expectations will drive the strategy and requirements of numerous operational areas including medical service operations, external provider affiliations and relations, quality and service initiatives, and medical services and provider contracting.

Essential Responsibilities:

Basic Qualifications:
Experience

Minimum seven (7) years experience in managing a complex organization through a transition in its technology or business environment
Minimum ten (10) years in Sr. Leader in Hospital Operations with at least five (5) years as a chief executive and managing in an integrated health care delivery system.

Education

A graduate degree in business administration, health care administration, or a related field

Additional Requirements:

Strategic understanding necessary to deal with the health care delivery systems of the future
Thorough understanding of financial issues and delivery systems trends
Understanding and commitment to diversity
Understanding of integrated management models
Demonstrated success in managing in a complex, managed care environment is desirable
Demonstrated experience working collaboratively in a business partnership with clinical, business, physician, and labor leaders
Experience with integrating systems and services to more efficiently maximize service and to support the organizations mission and goals
Demonstrated experience with both strategy and operations
Demonstrated experience working with physicians in a managed care environment. Specific experience with PHOs, IPAs, group practices, and foundation models would be of great value
Experience managing with physicians who have joint accountability
Successful management experience in business outside of the direct health care delivery system environment is acceptable and will be given serious consideration
Experience managing in a diverse environment (internally and with our members)
Demonstrated strategic and program planning skills in a managed care environment is desirable
Financial planning and management skills are necessary
The ability to balance strategic development and day-to-day operation responsibilities
Demonstrated skills in team building and organizational development
Communication skills characteristic of an executive who excels in communicating in a variety of formal and informal presentation settings, large and small, both inside and outside the organization, and issuing cogent and consistent written messages that build confidence and achieve desired outcomes.
Excellent problem solving and negotiating skills
Demonstrated ability to impact outcomes using influencing skills
Demonstrated ability to function collaboratively in a multi-entity partnership environment