JOB SUMMARY
The SVP, Enterprise and SMB Sales leads the nationwide sales and sales operations functions for the Enterprise and SMB lines of business, with personnel both in the field as well as within call centers. Responsible for driving growth within market segments and guiding and building a top-level sales organization. Drives revenue performance and the achievement of other operational goals through effective sales leadership, strategic planning and execution, as well as the application of sales methodologies, processes and tools. Accountable for customer retention and revenue generations. Facilitates the identification, development, and execution of a broad range of strategic initiatives that drive revenue generation and ensures client network modernization and seller effectiveness.
MAJOR DUTIES AND RESPONSIBILITIES
Sales Team Leadership – Lead the sales and sales operations organizations to meet and exceed sales targets, oversee training and support initiatives to ensure success, and provide direction to realize market opportunities and grow market share. Create and implement sales readiness and change management plans for key business initiatives to ensure sales teams are fully equipped to generate profitable sales. Prepare and present materials to senior leadership in regular, operational reviews.
Strategy Development – Identify areas for revenue generation and expansion and develop strategies to increase sales and account penetration; align strategies with company-wide goals. Create and implement the sales enablement strategy and strategies to attract new clients and retain and expand existing client base.
Resource Management – In partnership with HR and Finance, lead budgeting and resource management efforts to ensure efficient and effective operations in support of sales strategies and the achievement of revenue objectives.
Market Research and Analysis – Partner with the Marketing team to stay informed about industry trends, competitor activities and client preferences. Utilize insights to make data driven decisions. Lead the team to identify and develop strategic partnerships and alliances that will drive business growth and enhance market position.
Cross-Functional Collaboration – Align with other departments across Charter, including Field Operations, Product, Technology Operations, Finance, and Marketing to meet business objectives. Create the sales operations road map in partnership with other stakeholders to ensure infrastructure, tools and processes evolve to deliver positive sales and customer experiences in line with objectives. Collaborate with the Product team, identifying service price points and product recommendations and innovations.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to communicate verbally, in writing, and through formal presentations across all organizational levels, including the ability to influence senior management and translate complex concepts for broader audiences.Ability to collaborate, influence and build strong relationships with multiple stakeholder groups in a matrixed organization.Ability to serve as a visionary and strategic leader for a large, multi-level sales and sales operation organization, including the ability to lead large change initiatives and translate strategies into implementation plans that drive results.Effective negotiation, organizational, and people management skills.Proven track record of leading teams to exceed sales quotas in highly competitive technology sales environments.Attention to detail and data driven mindset with strong instinct for the client’s perspective.Excellent leadership skills with the ability to build effective teams and encourage high performance from team leaders and members.Expert knowledge of business-to-business sales strategies and techniques.Proficient in finance and accounting, in particular with respect to understanding business results and developing and presenting business plans.Required Education
BA/BS required or equivalent work experience
Required Related Work Experience and Number of Years
15 years - Sales organization leadership experience, including leading large, geographically dispersed sales teams
15 years - Sales experience within the Cable and Telecommunications industries
PREFERRED QUALIFICATIONS
Preferred Education
Master’s degree preferred
WORKING CONDITIONS
Office environment
Travel as required
Job Code : XSA804
2025-47220
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Spectrum Enterprise Zip Code: 06902
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