The Scam Policy Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Excellent commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. **Responsibilities:** ​The Scam Policy Group Manager will lead efforts to manage Scam Policies and Communications across various lines of business. Their responsibilities will also include: + Partner closely with the 3rd party fraud organization on Fraud/Scam processes and procedures. They will be the primary contact for Operations and Analytics and will provide direction based on the latest scam defect analysis. The expectation is to drive Citi toward a Best-in-Class preventative and detective environment towards addressing scams and customer liability. + Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness and gaps of scam controls + Lead a team of Scam Policy team members toward accomplishing the goal of mitigating customer/bank losses tied to scam activities + Influence and drive new in-house tools/processes or external vendors to help mitigate scam risks. + Develop and articulate analytical framework to solve business challenges related to scams and fraud + Extract actionable insights based on analysis of customer behavior + Lead and develop reporting subordinates, especially around developing sound analytical approach to solve scam concerns + Drive innovative thinking about leveraging new tools/methods to transform the analytical capability of the organization + Understand regulatory implications and develop mitigation / opportunity strategies + Ensure robust quantity control in the analytical processes + Cross functional leadership (communication and influencing) to drive towards common goal + The incumbent will leverage industry best practices, navigate and leverage internal relationships and become the key point of contact to ensure delivery and adoption + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 10+ years of experience + Experience in financial services and fraud + Ability in strategic thinking and the ability to frame business problems + Excellent analytical, technical and/or statistical skills with proven ability to translate large volumes of data + An influencer who communicates clearly and frequently to both technical analysts and non-technical business leaders + Intellectually curious, consistently seeking and developing new opportunities **Education:** + Bachelors/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Decision Management ------------------------------------------------------ **Job Family:** Business Analysis ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Wilmington Delaware United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $156,160.00 - $234,240.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Nov 01, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.