Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n

Responsibilities:\n\nThe Lobby Ambassador supports our Workplace team with various front desk, security and admin tasks.

Lobby Appearance:
Lobby Ambassadors are responsible for maintaining a pleasant, clean, and businesslike appearance.

Guest Activity:
\u2022 The Lobby Ambassador will provide visitors, contractors, guests, and callers with professional, courteous and prompt assistance.
\u2022 Ensure everyone that enters possesses a badge (i.e., Employee, Temporary, Guest Badge).
\u2022 Make sure visitors sign in using the visitor management system and complete the NDA.
\u2022 The Lobby Ambassador is responsible for notifying Employees or Contractors that they have guests waiting for them in the lobby.
\u2022 Handle commute and parking related questions and concerns.
\u2022 Prompt response to slacks and emails.
\u2022 Provide resolution and forwarding of voicemails and concerns.
\u2022 Understand evacuation protocols and assist the Emergency Response team.
\u2022 Assist with mail and other deliveries throughout the day.

Administrative & Workplace Solutions Support:
\u2022 The Lobby ambassador is available to work on various projects for employees (please discuss with safety and security lead) and workplace solutions staff (i.e., holiday gifts, passing out Swag, ordering\/maintaining supplies, etc.)
\u2022 Post and distribute signage for events as needed.
\u2022 Interact with cross functional teams.
\u2022 Submit facility work orders as identified by the Lobby Ambassador or employees.
\u2022 Understand work layouts and suggest updates to floor plans.
\u2022 Conduct daily walkthroughs\/audits at the beginning and end of shifts audits. Clean\/straighten all conference rooms.

Safety & Security:
\u2022 Lobby Ambassador will assure security policies and procedures are strictly enforced.
\u2022 Make sure all Bikes and Scooters are secure and maintain check-in\/checkout logs.
\u2022 Monitor security cameras and keep the global security operation center informed of issues.
\u2022 Complete Daily pass down with Grave and Swing Shift Security Patrols.
\u2022 Print Badges as requested.
\u2022 Comply with employee Temporary badge policies.
\u2022 Maintain lobby emergency reference information.
\u2022 Maintain all key logs and ensure lobby cabinets and lockbox are secure at the end of the day.
\u2022 Assists with all access control issues
\u2022 Work with the Workplace team on parking for special events.\n\n
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Qualifications:\n\nExhibits exceptional customer service skills.\nConsistently demonstrates professional demeanor, appearance and attitude.\nExhibits superior verbal communication and phone skills.\nCustomer service, reception, front desk or security experience preferred.\n1-3 years' experience with Microsoft Office Software (Teams, Word, Excel, Outlook).\nDemonstrate the ability to be flexible and adapt to change in the work environment.\nStrong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.\nAbility to multitask and handle multiple projects at one time.\nProven ability to remain calm under pressure; resilient.\nSound judgment and problem-solving ability.\nAble to appropriately handle confidential and highly sensitive material.\n\n

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