Switchboard Operator

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Job Overview

Contributes to the integrated hospital network by assuming responsibility for incoming and outbound calls as well as all paging functions, emergency codes, registration functions, and other key responsibilities. General responsibilities include:

Answering all calls in accordance with departmental policy, appropriately triages and routes calls as requested and is competent in the use of all equipment associated with the duties of the switchboard operator.

Monitoring and responding to emergency codes adhering to hospital policy and procedure for each code as specified.

Accurate and timely registration of patient accounts in AMPFM as required. 

Maintain hospital directories including Cisco Call Manager, Intranet, Bridge Operating System, and InfoRad Paging System as required.

Maintains monthly on-call schedules (including updates) and is competent in all procedures related to contacting the on call/emergency personnel for the various departments.

Connects with every caller demonstrating the organizational values and standards through actions and speech.

Additional responsibilities may include:

Fax distribution

Mail distribution

Monitoring emergency panels

Opening Charts

Taking messages for the department

Minimum Requirements

High School/GED Graduate with 2 years clerical/office support experience preferably in a healthcare setting.

Strong interpersonal and written/verbal communication skills

Basic typing/keyboard skills, familiarity with varied office equipment

Ability to multi-task

Experience working with Bridge Operator System, a plus

Ability to build professional relationships with cross-functional teams while facilitating a collaborative environment.

Organized, self-motivated, and capable of working in a rapidly changing environment

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.