Switchboard Operator
Community Health Systems
**NON-ESSENTIAL FUNCTIONS**
Performs other duties as assigned and/or required.
**JOB QUALIFICATIONS:**
**Education and Formal Training**
Recommended high school diploma or the equivalent in order to maintain simple records and logs of calls made, to transmit information orally in the form of simple sentences in order to provide approved patient status information to callers, and to perform non-complex arithmetic calculation when tallying calls for activity reports.
**Experience Required:**
One to three months on the job experience necessary in order to learn to operate paging, public address and telephone systems, and learn emergency procedures, code system, hospital extensions, departments, names of key hospital personnel and hospital policies and procedures.
**Licensure Required:**
None required.
**Other:**
Excellent verbal communication skills necessary in order to communicate effectively with a wide variety of Hospital personnel, patients and outside callers when gathering and exchanging approved information.
Ability to concentrate and pay close attention to detail for up to eighty percent of work time when answering, transferring and relaying incoming phone calls, and maintaining records. Work is frequently performed under pressure.
No exposure to blood and body fluids: Exposure Control Level III
**WORKING ENVIRONMENT:**
Normal office environment with little exposure to excessive dust, temperature and the like.
Substantial (up to ninety percent of work time) exposure to excessive noise due to ringing phones from incoming calls, paging personnel and the like.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.
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