Overview Join us in providing and supporting outstanding care to our patients and community!    This is much more than a switchboard role.  If you like the satisfaction of providing great customer service and resolution – whether it’s a simple phone call or the urgency of dealing with an emergency code call that cannot wait – this position is a nice mix of both!!  If you like a broad customer base, this position will provide you with that as well – callers will vary from patients and family members to doctors and other health care providers (and everything in between).  Your day will go by fast, but you will have a sense of satisfaction having worked through each situation and providing the customer service that Fairview strives to provide. This position will work in our Contact Center located out of our Midway Campus in St. Paul, MN. This site provides free secure parking in our associated ramp along with 24x7 security to provide safety to our employee and visitors.   Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.  Position Schedule: This position is a benefits-eligible, part-time (approximately 61 hours in a two-week pay cycle as follows): Week One: Monday 11:00 am to 7:30 pm; Tuesday 3:00 pm to 11:30 pm; Wednesday and Friday 11:00 am to 7:30 pm; Saturday, Sunday 3:00 pm to 11:30 pm Week Two: Monday, Tuesday 11:00 am to 7:30 pm; Thursday 3:00 pm to 11:30 pm; Friday 11:00 am to 7:30 pm This position will work every other weekend and holidays will be required on a rotation.    Paid Training Schedule (the first 4 weeks will be training and the schedule is as follows): Weeks 1 & 2: Monday thru Friday 8:00 am to 4:30 pm  Weeks 3 & 4: Monday thru Friday 10:30 am to 7:00 pm  Responsibilities Job Description Required Qualifications:  Six months or more experience in customer service Data entry/keyboarding skills Ability to multi-task Ability to work independently Good time management skills    Preferred Qualifications:  Post secondary education  One or more years call center customer service experience One or more years customer service in a health care setting using medical terminology EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.