**ESSENTIAL FUNCTIONS:** 1.___ Operates multiple-line telephone console in order to answer, transfer and relay incoming telephone calls and place outgoing local and long distance calls. 2.___ Provides approved hospital and patient status information, as well as directory assistance for outside callers. 3.___ Operates public address system in order to page physicians, nurses and other hospital personnel upon request. 4.___ Adheres to disaster, emergency, safety and fire policies and procedures in response to alarms, notices, codes, STAT calls and so forth by notifying appropriate hospital or outside agency personnel and specifying areas involved. 5.___ Maintains a variety of records including names and locations of physicians on call, patient information (such as admission, transfer, discharge and condition data), changes in directory numbers, telephone repairs performed and the like. Takes and relays messages for physicians. 6.___ Directs patients and visitors to the appropriate areas. 7.___ Responsible for handing out pagers to the patients coming in for services prior to registration and entering information into the info desk log when serving as the information clerk. 8.___ Attends and participates in facility in-services and educational programs as required. 9.___ Keeps patient information confidential at all times and conducts him/herself according to the standards and expectations of the CODE OF CONDUCT. 10._____ Demonstrates age appropriate competency skills and knowledge, displays ability to perform skills specific to patient population identified in unit specific skill list: (Mark age specific of patients served in assigned unit) _____ infant _____child _____adolescent _____adult _____geriatric (Mark age specific of patients served in alternative units assigned) _____ infant _____child _____adolescent _____adult _____geriatric 1. Assures protection and privacy of health information as attained through written, electronic or oral disclosure. 1. Observes all safety and hygiene rules/regulations. 1. Contributes to Performance Improvement activities at Kosciusko Community Hospital. 14 “The associate will hold in confidence any and all patient information communicated or stored using any medium including oral communication. In addition, the associate will seek to protect patient information from inadvertent use or disclosure by adhering to hospital and triad Blue Book policies.” 1. Continually evaluated procedures and submits recommendation for system improvements. NON-ESSENTIAL FUNCTIONS Performs other duties as assigned and/or required. **JOB QUALIFICATIONS:** **Education and Formal Training** Recommended high school diploma or the equivalent in order to maintain simple records and logs of calls made, to transmit information orally in the form of simple sentences in order to provide approved patient status information to callers, and to perform non-complex arithmetic calculation when tallying calls for activity reports. **Experience Required:** One to three months on the job experience necessary in order to learn to operate paging, public address and telephone systems, and learn emergency procedures, code system, hospital extensions, departments, names of key hospital personnel and hospital policies and procedures. **Licensure Required:** None required. **Other:** Excellent verbal communication skills necessary in order to communicate effectively with a wide variety of Hospital personnel, patients and outside callers when gathering and exchanging approved information. Ability to concentrate and pay close attention to detail for up to eighty percent of work time when answering, transferring and relaying incoming phone calls, and maintaining records. Work is frequently performed under pressure. No exposure to blood and body fluids: Exposure Control Level III **WORKING ENVIRONMENT:** Normal office environment with little exposure to excessive dust, temperature and the like. Substantial (up to ninety percent of work time) exposure to excessive noise due to ringing phones from incoming calls, paging personnel and the like. Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.