Switchboard Operator

Job Code: TE5588

 PRN - Hours as needed

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

 

JOB TYPE

Classification: Nonexempt

Supervises Positions: No

 

JOB SUMMARY

Operates computerized switchboard console, monitors fire panel, and implements all emergency procedures.

Communication: Communicates effectively with people of diverse backgrounds and all levels of authority. 

Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.   Responds quickly and properly to irregular and emergency situations. 

Quality: Reviews processes, identifying and recommending opportunities for improvement. 

Monitors the quality of core Public Safety processes.  Holds subordinates accountable for customer service standards and initiates remediation when needed.   Maintains confidentiality in all matters related to patient care and visitor issues.  . 

The incumbent may be asked to perform additional duties as assigned.

 

QUALIFICATIONS

Education: High School Diploma or GED required.

Experience: Minimum of 1 year of experience as switchboard operator preferred. Refer to the Life Support Training Policy for additional details.

Licensure: N/A

Additional Skills/Requirements Required: Must be able to communicate effectively with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Must be flexible and able to respond to changing priorities in a fast-paced environment. Manual dexterity necessary to operate computerized switchboard console and keyboard. Ability to work alone during day, evening, and night. Ability to see and read. Must possess a clear, pleasant, and professional telephone voice and manner. Ability to hear and understand phone calls.

Additional Skills/Requirements Preferred: N/A

 

PHYSICAL DEMANDS

Physical Demand Code: 6A, Customer Service

Work Function/Activity: Sedentary to Light Physical Demand

The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.

 

OTHER

May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes On call responsibilities as directed: Yes Ability to travel between campus buildings, remote facilities, and out of town as needed: No
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.