Switchboard Operator/Receptionist Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4708176) Apply  Switchboard Operator/Receptionist Salary $31,137.60 - $44,345.60 Annually Location Eldora - 50627 - Hardin County, IA Job Type Full-time Job Number 25-01073 Agency 400 Health & Human Services - State Operated Specialty Care - State Training School Opening Date 10/25/2024 Closing Date 11/4/2024 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact Bill Scofield, bill.scofield@hhs.iowa.gov + Description + Benefits + Questions Job Description The Iowa Department of Health and Human Services (HHS) is currently seeking a Switchboard Operator/Receptionist. This is a full-time, 40 hours per week position with the State Training School (STS) in Eldora, which provides supportive counseling and behavioral health treatment for young men, ages 12-18, who were adjudicated delinquent. The typical schedule is 2:00 p.m. - 9:00 p.m. Tuesday, Wednesday, Thursday and 7:00 a.m. - 4:30 p.m. Friday and Saturday. This position may be offered occasional overtime. This position has no direct contact with students. The basic function of this position is to operate as the complete communication command post for security, movement, emergencies, and visitors. You must respond to all calls for assistance by relaying the appropriate information in a timely fashion and answer all incoming phone calls. In addition, you will direct traffic and visitors to the appropriate places. Appropriate candidates are reliable and able to multitask under pressure. They are able to maintain composure and prioritize calls and actions. Excellent candidates also have working knowledge of Microsoft Office applications. Job Functions include: + Answering phone calls and relaying the caller to an appropriate source. + Documenting movement of students and staff on or off grounds. + Documenting visitors. + Documenting emergency responses. + Being the central communications operator for the entire operation at the State Training School. + Contacting law enforcement as appropriate. + Filing documents. + Assisting in mission-critical responses and coordinating as a focal point of operations. + Logging and distributing emergency response supplies. If you enjoy rewarding yet challenging work, helping young men find stability in their lives and security in their future, this is this the right job for you. Your work at STS has the potential to help pull these young men together and change their future. STS offers a holistic social, behavioral, psychiatric, academic, and vocational program that utilizes counseling, treatment, and consequences paired with praise and opportunity. Services and programs provide individualized evaluation and treatment along with opportunity in the form of educational, vocational, social, and recreational programs. Transitional services are provided by the STS staff as well as contract staff in an effort to maximize each young man’s chances for success upon return to their community. Working at STS comes with a special perk! This location offers access for staff to the impressive on-campus gym during off student hours. This includes 3 full size basketball courts, two fully stocked weight rooms with machine and free weights, showers, and lockers. We also provide a cardio roomfor staff onlyfeaturing exercise mats and advanced treadmills and stationary bikes. Usage of these resources is completely free for all STS staff. We have a great total compensation package, including: + Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%) + Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month) + Health, Dental and Vision Insurance (See below for additional information) + Vacation Leave (96 hours/year to begin, and increases with years of service) + Sick Leave (144 hours/year) + Paid Holidays (9 days/year) + Flexible Spending Accounts + Life Insurance ($20,000 paid for by the State of Iowa) + Long-Term Disability Insurance + Free On-Campus Workout Facilities For additional information on benefitsclick here (https://das.iowa.gov/media/3766/download?inline=) . Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator. Eldora Highlights STS is located in Eldora, a quaint community with a population of approximately 2,800 residents, located in north central Iowa. Eldora is an Iowa River Greenbelt Community and the Iowa River Greenbelt Scenic Drive winds through a picturesque landscape of valleys, woods, and streams. With easy access to the Iowa River and Pine Lake, outdoor enthusiasts will enjoy hiking, kayaking, canoeing, hunting, and fishing, as well as the many educational opportunities, cultural activities, and entertainment events nearby, including a picturesque 9-hole golf course surrounded by Pine Lake State Park. Eldora is 45 minutes away from Ames and Cedar Falls, 30 minutes from Marshalltown, and only 20 minutes from Iowa Falls. Des Moines, Iowa’s capital, is just 1 hour and 15 minutes away. + Ames, Iowa is the home of Iowa State University, featuring one of the nation’s premier Engineering schools and leading Veterinary and Agricultural programs.https://www.iastate.edu/ + Cedar Falls is the home of the University of Northern Iowa,https://uni.edu/ + Iowa Falls is the home of Ellsworth Community College.https://ecc.iavalley.edu + Des Moines has one of the nation’s finest State Fairs and is home to the Iowa Cubs, Wells Fargo Arena host site of NCAA Basketball, premier concerts, and Lauridsen Skatepark, the nation’s largest skatepark. The State of Iowa is an EEO/AA Employer HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities, and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD). Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Minimum Qualification Requirements The equivalent of one year of full-time experience in general office, sales, reception, tour guide or related work experience which involved direct and regular contact with people; OR graduation from high school or G.E.D. equivalency; OR satisfactory completion of a recognized job-related training course at the high school or equivalent level (MDTA, CEP, WIN, etc.) for the required experience. For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/Receptionist-00006.pdf) . Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes: Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) . Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority! 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa. + Yes - I understand and agree. + No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq? + No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq + Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq 03 How many months do you have of full-time experience in general office, sales, reception, tour guide or related work experience which involved direct and regular contact with people? + Less than 12 months of experience in the identified areas + 12 months or more of experience in the identified areas 04 Have you graduated from high school/G.E.D. equivalency? + Yes + No 05 Have you completed a recognized job-related training course at the high school or equivalent level (MDTA, CEP, WIN, etc.)? + Yes + No Required Question Agency State of Iowa Agency 400 Health & Human Services - State Operated Specialty Care - State Training School Address State Training School for Boys 3211 W Edgington Eldora, 50627 Website http://dhs.iowa.gov/mhds/mental-health/in-patient/juvenile-facility/eldora Apply Please verify your email addressVerify Email