Job Summary: Answer incoming calls for the PBX system for the patients, employees, and customers with Choctaw Nation Health Care and routes calls to the appropriate department. Associate will assist patients in verifying and scheduling appointments and update patient demographics in RPMS. You will report to Switchboard Supervisor.

Primary Tasks:

Answer phone promptly (within 3 rings) using CNHSA greeting. Relays all incoming, outgoing and intersystem calls. Routes all calls to the appropriate department and takes detailed messages properly. Scans RPMS for existing patient charts. Establish temporary charts for new patients. Screens patient charts to verify eligibility and ensures all required documentation is on file and up to date. Complete pre-registration and reminder calls for assigned providers. Along with contacting and rescheduling patients in the event of clinic cancelation. Announce emergency codes on overhead page system. Submit medication refill requests to appropriate pharmacy staff. Answer generic questions asked by patients such as hours of operation, directions to the clinic, walk-in hours, services offered. Monitor patient requests from MyCNHSA app and scheduling or forwarding requests. Other responsibilities as may be assigned within the scope and competency of the associate.

Requirements:

High School Diploma or GED You will communicate by telephone with the public, other departments and members of the medical staff Computer knowledge with typing accuracy at 35wpm You will protect patient confidentiality You will communicates with public with a respectful image. About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.

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