Department/Unit: Information Systems & Services Work Shift: Day (United States of America) Salary Range: $86,650.99 - $134,309.04 Systems/Network Administrators are responsible for the design, installation, configuration, and documentation of the physical environment. They are responsible for the build activities, maintenance and administration of the enterprise servers (physical and virtual) and storage architectures. This includes the placement of all of the physical equipment such as servers, storage devices and required cabling. Systems/Network Administrators set up accounts on servers, configure the necessary backups and security software, provide technical support and troubleshoot problems in the server environment. There may be some level of programming and incumbents may be responsible for script writing. They will assist in the assessment of new technologies, and participate in the planning, testing, and plans for hardware/software changes to the environment. Level IV The Systems/Network Administrator – Level IV will: + Lead in the overall design of Albany Med’s corporate enterprise server/storage installations + Mentor the Microsoft System/Network Administrator – Levels I, II and III to assemble, build and configure server/storage hardware to pre-established design standards and complete associated documentation + Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system + Develop and evolve security policies for the corporate server/storage environments + Support and administration of firewall environments in line with IT security policy + Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations; and obtaining Cisco certifications + Develop a reporting strategy and process for server/storage operational status + Lead the upgrade for data server/storage equipment to latest stable firmware releases + Define the standard for configurations to servers/storage equipment + Provide remote support of on-site engineers and end users/customers during installation + Provide remote troubleshooting and fault finding if issues occur upon initial installation + Be responsible for system maintenance of server/storage/internet/intranet hardware. + Be proactive - look upstream and downstream + Be expected to support customers on a daily basis. Customer responsibilities include: + Act as a liaison between customer and vendor to solve software/hardware problems + Participate in the help desk environment with regard to problem identification, logging and resolution + Provide education for customers with regard to Albany Med’s server/storage environments + Provide offsite support of remote customers. + Assist in configuration and installation of all server/storage peripherals. Supervision + Oversee and monitor work of the Microsoft System/Network Administrator – Levels I, II and III Contact with others + Primary contacts will be internal to Information Technology + Contact with other Albany Med departments will be moderate and in support of job specific activities or in the supervision of projects - potentially lead and/or facilitate conversations with customers on requirements. Be able to present solutions and findings to customers and executives + Contact with vendors will be expected in support of problem resolution or future product functionality - may engage in product development strategy discussions + Contact with others outside Albany Med will consist of engagement in job specific forums/organizations for technical collaboration, as well as an expectation to collaborate with other health care organizations for best practices and knowledge sharing Other + Adapt to changing work priorities and a fast-paced environment while maintaining a professional attitude + Work independently on projects and ask for support when necessary + Provide on-call, extended weekday and weekend support for on-site and off-site locations, as warranted by critical business requirements + Maintain confidentiality by using and communicating information only as needed to perform one’s duties + Perform at or above the Information Technology performance standards + Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.) Perform other duties or assignments as designated by management Thank you for your interest in Albany Medical Center!​ Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.