Department/Unit:

Information Systems & Services

Work Shift:

Day (United States of America)

Salary Range:

$86,650.99 - $134,309.04

Systems/Network Administrators are responsible for the design, installation, configuration, and documentation of the physical environment. They are responsible for the build activities, maintenance and administration of the enterprise servers (physical and virtual) and storage architectures. This includes the placement of all of the physical equipment such as servers, storage devices and required cabling. Systems/Network Administrators set up accounts on servers, configure the necessary backups and security software, provide technical support and troubleshoot problems in the server environment. There may be some level of programming and incumbents may be responsible for script writing. They will assist in the assessment of new technologies, and participate in the planning, testing, and plans for hardware/software changes to the environment.

Level IV

The Systems/Network Administrator – Level IV will:

Lead in the overall design of Albany Med’s corporate enterprise server/storage installationsMentor the Microsoft System/Network Administrator – Levels I, II and III to assemble, build and configure server/storage hardware to pre-established design standards and complete associated documentationPropose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the systemDevelop and evolve security policies for the corporate server/storage environmentsSupport and administration of firewall environments in line with IT security policyUpdate job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations; and obtaining Cisco certificationsDevelop a reporting strategy and process for server/storage operational statusLead the upgrade for data server/storage equipment to latest stable firmware releasesDefine the standard for configurations to servers/storage equipmentProvide remote support of on-site engineers and end users/customers during installationProvide remote troubleshooting and fault finding if issues occur upon initial installationBe responsible for system maintenance of server/storage/internet/intranet hardware. Be proactive - look upstream and downstreamBe expected to support customers on a daily basis.  Customer responsibilities include:Act as a liaison between customer and vendor to solve software/hardware problemsParticipate in the help desk environment with regard to problem identification, logging and resolutionProvide education for customers with regard to Albany Med’s server/storage environmentsProvide offsite support of remote customers.Assist in configuration and installation of all server/storage peripherals.

Supervision

Oversee and monitor work of the Microsoft System/Network Administrator – Levels I, II and III

Contact with others

Primary contacts will be internal to Information TechnologyContact with other Albany Med departments will be moderate and in support of job specific activities or in the supervision of projects - potentially lead and/or facilitate conversations with customers on requirements. Be able to present solutions and findings to customers and executivesContact with vendors will be expected in support of problem resolution or future product functionality - may engage in product development strategy discussionsContact with others outside Albany Med will consist of engagement in job specific forums/organizations for technical collaboration, as well as an expectation to collaborate with other health care organizations for best practices and knowledge sharing

           

Other

Adapt to changing work priorities and a fast-paced environment while maintaining a professional attitudeWork independently on projects and ask for support when necessaryProvide on-call, extended weekday and weekend support for on-site and off-site locations, as warranted by critical business requirementsMaintain confidentiality by using and communicating information only as needed to perform one’s dutiesPerform at or above the Information Technology performance standardsFulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)

Perform other duties or assignments as designated by management

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.