Responsible for unique or complex information systems and/or information technology projects across more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Provides direction to other IT Administrators on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. + Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. + Manage the daily activities of configuration and operation of IT systems. + Provide assistance to users in accessing and using IT systems. + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide support for the escalation and communication of status to agency management and internal customers. + Optimize system operations and resource utilization, and perform system capacity analysis and planning. + Provide in-depth experience in trouble-shooting IT systems. + Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. + Provide support for the dispatch system and hardware problems and remains involved in the resolution process. + Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. + Support the design of systems, mission architecture and associated hardware. + Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex problems associated with server hardware, applications and software integration. **Minimum Qualifications** + Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Five (5) years of additional SA experience may be substituted for a bachelor’s degree. + 15 years of experience in information technology, systems administration or other IT related field. **Clearance Level** + TS/SCI w/FS Poly **Required Certification** + Must possess one of the following certifications: CCNA Security; CySA+ **; GICSP; GSEC; Security+ CE; CND; or SSCP. **Other Job Specific Skills** + Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees/customers. + Ability to consistently meet and exceed expectations and incorporate customer service into all aspects of work. + Advanced knowledge of security policies, requirements, and vulnerabilities. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.