Job Duties and Responsibilities: 

In this role you will be responsible for monitoring, maintaining, and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single work location in the Washington D.C. area. Candidates must be flexible in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.

Essential responsibilities and activities include but are not limited to:

Manage physical security system support to meet service level agreements Analyze physical security system performance and recommend improvements Resolve complex system issues for physical security systems and networks Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed Communicate with customers, manufacturers, vendors, and technical specialists Train system users and other system support personnel as needed Analyze and modify preventive maintenance checklists for system changes Troubleshoot system performance issues and implement corrective actions Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks Organize and prepare detailed documentation of system performance, including service request records, and analysis Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates Implementation of Server and Workstation patching and STIG remediation Perform all duties with minimal direct supervision

Qualifications:

Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; active TS/SCI w/ Polygraph clearance REQUIRED Education: 
Bachelor's Degree and 2+ Years of progressive experience or Associates Degree and 6+ Years of progressive experience or HS Diploma or Equivalent and 8+ Years of progressive experience  Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions. Requires 2 + years of experience programming/administrating Physical Access Control Systems. Requires previous experience at effectively managing teams of 2 -10 employees. Requires an understanding of Windows patching and vulnerability remediation. Requires advanced knowledge of Windows active directory hierarchy and implementation. Requires basic knowledge of large scale networking, VLANS and routing. Requires reliable attendance at customer site during work hours required by customer. Requires the ability to work flexible shifts that include nights, weekends and holidays as needed. Requires minimal travel Requires minimum of Security + Certification, CASP, or CISSP certification preferred Strong oral, written and presentation skills. Demonstrated background working with multidisciplinary teams. Demonstrated time management and organization skills to meet deadlines and quality objectives. Strong MS Excel, Word, and PowerPoint skills.

Desired / Advantageous Qualifications :

Certification\Experience in CCure 9000 Access Control System. Certification\Experience in AMAG Access Control System. Certification\Experience in BOSCH BVMS. Microsoft SQL Server Query writing and management experience. Experience troubleshooting and maintaining Microsoft Server (2012,2016). Install and load system operating software. Experience programming/administrating Access Control Systems of any type. Experience with installation, troubleshooting, and testing of security electronics equipment.

Abilities:

Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person.

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Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

 

EOE Minorities/Females/Protected Veterans/Disabled
VEVRAA Contractor

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