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Detailed Job Description:

Individual is able to work successfully with guidance; is able to manage simple to medium complexity work efforts; does not provide leadership to others. 2-3 years of experience in the field or related subject matter area. Responds to Tier 1 support requests. Provides exceptional customer service. Communicates effectively with teammates and customers of varying levels of technical expertise. Responds to all break/fix requests associated with end user resources. Configures and deploys new/replacement desktop/laptop computer equipment and peripherals. Maintains up-to-date project and architecture documentation. Maintains up-to-date inventory and maintenance records. Monitors system resources for server/service anomalies. Resolves connection issues between users and resources. Maintains detailed change history of changes. Supports team efforts to improve cybersecurity controls and defenses. Supports team efforts for threat hunting and mitigation. Manages time and resource constraints.

Required/Desired Skills:

Customer Service Required 3 Years Desktop/Laptop/Server Hardware Nice to have 3 Years Desktop/Server Applications Required 3 Years General Network Required 3 Years Backup and Recovery Required 3 Years Microsoft Office Required 3 Years Cybersecurity Nice to have 2 Years General Database Administration Nice to have 2 Years Audio-Video Support Nice to have 2 Years