Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay Technologies is seeking a Systems Administrator for our intel team. In this role, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens.  You will be responsible for issuing RSA tokens and providing metrics on these activities. Your responsibilities may include: + Perform basic troubleshooting for RSA Token requests.  + Gather information regarding RSA Token problems for escalation to the next level. + Maintain, hand out, and take returns of RSA tokens from users at each distribution site. + Interact effectively, courteously, and directly with the technical teams to accurately report technical issues. + Read, write, and maintain standard operating procedures and technical documentation. + Produce and/or contribute to IT knowledge articles. + Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing. Qualifications : + TS/SCI Clearance with polygraph + Three (3) years of experience are required. + Bachelor's degree in a technical discipline from an accredited college or university is required or 4 years of additional experience may be substituted for a bachelor’s degree, for a total of 7 years' experience Desired Skills: + Expertise with Windows Operating Systems + Understanding of computer security principles + Ability to work in a customer service-oriented environment in a professional manner. + Ability to work independently to triage issues and prioritize tasks. + Strong organizational and management skills, including the ability to multitask. + Ability to work with minimum supervision and meet task deadlines. + Experience with scripting using various scripting languages. + Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks. + Ability to adhere to established processes and procedures and updates SOPs as required At Belay, we are committed to creating an environment where you can thrive both professionally and personally.  We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $114,000 to $164,000   Perks and Benefits:   + 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program  + 10% matching in 401(k) contributions vested on day one  + $5,000 annual training/tuition  + Student Loan Repayment Program  + 100% company funded HSA  + Rich medical coverage (100% coinsurance)  + Dental coverage including orthodontia  + Up to $420,000 in life insurance, premiums 100% company funded  + Amazon Prime, gym reimbursement, monthly lunches, games and prizes  + Pet adoption program, generous referral bonus program, fun events, and more!  At Belay, we are committed to creating an environment where you can thrive both professionally and personally.  We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $114,000 to $164,000 Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.   Powered by JazzHR