The Opportunity:
ANDS provides capabilities that directly support Active Network Defense (AND), Computer Network Defense (CND) and Information Security Continuous Monitoring (ISCM). The project extends these same capabilities to the front-line security teams performing ISCM missions for their respective areas. This service is intended to counter the threat of attempts to compromise the confidentiality, integrity, or availability of customer systems. The goal is to ensure information security readiness as well as establishing and maintaining enterprise security tools for CND and information security continuous monitoring functions.
Responsibilities:
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support.
Provide technical support to customers.
Troubleshoot customer issues.
Create and maintain user accounts.
Assist customers with application configurations.
Work directly with vendor support where needed.
Qualifications:
Prior experience working help desk tickets: engage customer, investigate issues, and communicate status and resolution to the customer.
Experience with ticketing applications such as Jira or Snow.
Good communication skills.
Preferred Qualifications:
Kibana/Elasticsearch/Splunk
Minimum Education and Experience:
Bachelor’s degree in a technical discipline
10 years’ experience as a SA in programs of similar scope, type, and complexity
5 years of additional SA experience may be substituted for a bachelor’s degree
This position is authorized for up to 2 days/week of telework as allowed my mission tasking. An initial period of 100% on-site performance is required prior to transitioning to a hybrid work schedule.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$109,800 - $241,600CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.