Company Overview:
Subsidium, Inc. is a global provider of engineering, systems integration, technical, and programmatic services to both Government and Commercial entities. Subsidium provides mission critical services to Department of Defense (DoD) customers in CONUS, OCONUS, and forward deployed environments. Our customers demand the innovative, flexible, and mission focused approach that we deliver. Subsidium is dedicated to helping our customers overcome challenges through innovative solutions; particularly the continuing and evolving challenges presented in the transformation of the U.S. military and in the global war on terror. Subsidium and its employees are committed to mission accomplishment and organizational excellence. 

Location: 601 Pennsylvania Ave. NW (North and South Buildings), Washington, D.C.

Job Summary:
The National Gallery of Art is an art museum in Washington, D.C.  The Gallery serves the nation by welcoming all people to explore and experience art, creativity, and our shared humanity. The Gallery develops the understanding of art through collecting and exhibiting in ways that reflect our nation and its histories; preserving its collections for future generations; and delivering compelling public programs and events, engaging digital experiences, and groundbreaking scholarship.
The National Gallery uses Information Technology (IT) in the execution of its mission. The information technology services are managed by Treasurer’s office of Digital Solutions (TDS). These services are delivered through various departments within TDS. The purpose of this work is to procure customer-oriented, technical contractor personnel to supplement the National Gallery’s information technology staff supporting Tier 1 and Tier 2 User Services/Helpdesk support for endpoint computing and end-user services.

Responsibilities/Duties:Troubleshoot variety of software applications.Manage the PC refresh program transferring all user data remotely and installing require software applications.Create, deploy and manage VMWare virtual desktops as well as configured customize pools for specific operational needs.Assist in the deployment of new applications and hardware.Assist with creating and diagnosing problems with print queues.Experience troubleshooting computers, printers, and scanners.Handle escalated service requests for hardware and software support.Work with other departments to fulfill technical requests for exhibitions and programs.



Qualifications:Strong analytical and troubleshooting skills, including the ability to identify, research, and resolve simple to moderately complex technical support issues independently. Experience with the installation and updating Windows. Experience in managing Active Directory.Experience with Microsoft Office and M365 including Power Apps.Experience creating user accounts and shared calendars.Experience with remote access setup.Strong oral, written and analytical skills required.Ability to define problems, collect data, establish facts and draw valid conclusions.Ability to establish a solid working relationship with end users and peers.Education/Certifications:Bachelor’s degree in IT related discipline is preferredMinimum of 5 years work experience requiredBenefits and Perks:Medical / Vision and Dental PlansHoliday and Personal Time Off Pay401K Life InsuranceEducation and Training Assistance Program (discussed during the onboarding process)Incentive Plans and Referral BonusesEmployee Assistance ProgramsSubsidium, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.