What You’ll Get to Do
Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.
More About the Role
Provide support for implementation, troubleshooting, and maintenance of IT systems.
Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems.
Manage the daily activities of configuration and operation of IT systems.
Assist users in accessing and using IT systems.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers.
Optimize system operations and resource utilization, and perform system capacity analysis and planning.
You’ll Bring These Qualifications
Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity is required.
A bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Information Assurance Must be CWIP certified IAT II or higher (requiring the Security+ CE or equivalent)
Information Technology Monitors, analyzes, troubleshoots, and/or evaluates hardware, software, and other network-related problems; provides technical expertise for performance and/or configuration of the global networks and systems.
Performs general LAN/CAN/WAN administration.
Schedules conversions and cutover.
Coordinates with all responsible users and sites to resolve network or system incidents.
Responsible for monitoring, tracking, and evaluating global Information Technology Infrastructure incidents.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have driven our success.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$65,000 - $136,500CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.