Job Title: System and Tool Administrator Department: Operations Location: Charlotte, NC (Remote candidates considered) About MMM MMM is a fast-paced, dynamic company dedicated to delivering innovative solutions in SEO and marketing services. Our Operations team is at the heart of enhancing efficiency, optimizing processes, and driving business growth through smart, scalable systems. Job Summary We are seeking a System and Tool Administrator to design, implement, and manage the systems and tools that power MMM’s operational success. This role will focus on optimizing internal workflows, improving system functionality, and ensuring seamless integration across tools to support teams throughout the organization. The ideal candidate thrives in a fast-paced environment, has a knack for creative problem-solving, and brings expertise in tools like HubSpot, Asana, and Zapier. Key Responsibilities + System Administration: Manage the administration, configuration, and maintenance of tools like HubSpot, Asana, and other platforms, ensuring they meet business needs. + Process Design & Implementation: Collaborate with cross-functional teams to analyze workflows, identify inefficiencies, and develop streamlined processes to enhance productivity. + Tool Integration: Ensure seamless integration and interoperability of tools to support collaboration, data flow, and operational efficiency. + System Optimization: Continuously review and refine system usage to improve performance and align with business goals. + User Support & Training: Provide training, troubleshooting, and ongoing support to team members to maximize tool adoption and utilization. + Problem-Solving: Proactively identify challenges and develop innovative solutions to enhance workflows and tool functionality. + Documentation: Maintain comprehensive, up-to-date documentation of processes, configurations, and best practices for all tools and systems. Qualifications + Experience: Proven experience in system administration and process optimization, ideally with tools like HubSpot, Zendesk, Jira, Asana, and Zapier. + Process Knowledge: Strong understanding of internal workflows and their impact on business operations. + Problem-Solving: A creative thinker with a proactive approach to identifying and resolving challenges in a fast-paced environment. + Project Management: Excellent organizational and project management skills, with the ability to prioritize tasks and meet deadlines. + Collaboration: Strong communication skills and a team-oriented mindset to work effectively across departments. + Adaptability: Experience in a fast-paced, dynamic organization is highly desirable. Why Join MMM? + Impactful Role: Play a key role in optimizing operations and driving growth at a rapidly evolving company. + Collaborative Environment: Be part of a supportive team that values innovation, creativity, and collaboration. + Professional Development: Gain exposure to diverse challenges and opportunities to grow your skills. + Flexibility: While Charlotte, NC, is preferred, we are open to remote candidates who are an excellent fit for the role. The salary range for this role is $75,000 - $90,000 per year commensurate with experience. This is a salaried position with benefits such as PTO and Health Insurance (immediately) and 401k (after 1 year). All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams. Our Core Values: Core Values Do What You Say Be Honest and Transparent Proactive, Not Reactive Be Thought-Leading Instill Trust Through Consistent Accountability Always Do Better, Always Be Better Do the Right Thing for Clients and MMM About Market My Market Market My Market delivers completely customized, full service marketing campaigns that bring companies to life online. We pride ourselves in delivering results that directly impact business. Our ideal client is a small to medium sized medical office or law firm with a focus on personal injury, family, criminal defense and employment law.   We believe in growth, accountability, and ownership. The right person for this role will be on track for endless opportunities, and will enjoy the transparency of knowing their work is having an impact. In 2021 and 2022, Market My Market was recognized as a Certified Great Place to Work. Powered by JazzHR