System Administrator Onsite - Glendale, CA (http://www.reveleer.com/) Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes. Reveleer is seeking a self-directed System Administrator with a passion for technology, collaboration, and creative problem-solving. The Technician is responsible for the support and administration of our corporate hardware and desktop applications, including remote support/administration. The candidate will work as part of the Reveleer IT team to provide installation, configuration, troubleshooting/maintenance, and support of desktops, printers per company standards. What you'll do: + Provide front line technical support for employees in office and working remotely + Troubleshoot, diagnose, and resolve hardware and software issues + Escalate technical issues to upper-level support as necessary + Administration of Active Directory user accounts and security permissions + Document technical support requests and steps to resolution + Receive and resolve requests for access to services, resources, and applications + Maintain, inventory, and deploy technology assets and equipment to end users + Provide technology equipment to onboard new employees + Learn new hardware and software to be supported + Plan and implement staff relocations around the office + Network Printer installation / troubleshooting + Assist in upkeep of corporate equipment, such as printers and conference rooms + Collaborate with building management, workplace coordinator for in-office needs + Basic network and SaaS application troubleshooting + Assists and provides support to the other technology staff as requested + Handles other duties as assigned Qualifications: + 3+ years of prior hands-on experience with computer hardware and software + Familiarity with Windows desktop operating systems + Previous experience in IT, customer service, or other related fields + Active Directory (creating users, managing permissions) + Understanding of workplace productivity tools, such as Office 365, Ticketing System + Understanding of workplace communication tools, such as Zoom, Teams + Familiarity with ticketing and documentation systems + Exposure to mobile device management platforms i.e.: Intune + Strong verbal and written communication skills + Excellent analytical and problem-solving skills + Strong work ethic and attention to detail What You'll Receive: + Competitive pay + Medical, Dental and Vision benefits including HSA/FSA + 401k with Employer Match + 100% paid short term and long-term disability insurance + PTO plan and 10 paid company holidays SALARY RANGE: $75,000 - $90,000 / annually Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Reveleer E-Verifies all new hires. Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.