AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs. As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as: + Health, Dental and Vision Insurance + Company Health Savings Account contributions + 401k with company match + Company paid life insurance + Long Term Disability + Dependent Life Insurance + Accidental Death & Dismemberment Insurance + Wellness programs + Paid Holidays + Paid vacation + Weekly direct payroll deposits + Tuition Reimbursement Program + Employee Assistance Program **Essential Duties and Responsibilities (include the following. Other duties may be assigned.):** + Responsible for driving platform success. + Responsible for developing and maintaining a strong two-way communication channel between our business partners and IT. + Collaborate with stakeholders to gather and define business requirements. + Translate business needs into functional specifications for ServiceNow solutions + Perform gap analysis to identify discrepancies between current and desired states. + Partner with the ServiceNow platform admins to design workflows, forms, and reports. + Facilitate workshops and meetings to align platform capabilities with business objectives. + Contribute to the enforcement of best practices with the end-user base and promote the adoption of defined business processes and SOX compliance and ITIL framework. + Investigate enhancement requests, write functional design documents, understand software functionality, and recommend solutions using industry best practices. + Work with our consulting partners to deliver new solutions for our users. + Participate in software updates, patches, and system enhancements by analyzing impact, testing, and training on any changes impacting users. + Conduct end-user training sessions and create user-friendly documentation. + Validate results by testing enhancements, configurations, and workflows for submission to User Acceptance Testing. + Working with the team; prioritizes problems, projects, and requests, and communicates / escalates where appropriate. + Provide issue resolutions and serve as a backup for the Platform Administrator by assisting with platform configurations, instance maintenance, and troubleshooting. + Support the creation, implementation, and management of ServiceNow workflows, automation, and custom integrations with other systems. **Qualifications (Skills Required):** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Demonstrated ability to lead and inspire teams to achieve goals and deliver results in a fast paced, dynamic environment. + Excellent interpersonal and communication skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making. + Strong strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement. + Proficiency in project management methodologies and tools, with a proven ability to plan, execute, and oversee multiple projects simultaneously. + Strong organizational skills and attention to detail, with a focus on managing project timelines, budgets, and resources effectively. + Ability to build and maintain positive relationships with cross-functional teams, vendors, and business partners to achieve shared goals and objectives. + Prior experience with SOX compliance. + Knowledge in advanced ServiceNow modules, including Strategic Portfolio + Management (SPM), Performance Analytics, Hardware Asset Management (HAM), Software Asset Management (SAM), and Security Operations (SecOps) Pay Range: - , General Benefits: **Category:** Information Services